商城客服系统案例以及java源码

商城客服系统是一个比较复杂的系统，包含了多个模块和功能。以下是一个简单的商城客服系统的案例及其java源码：

案例：

假设我们有一个电商平台，需要开发一个客服系统来处理用户的咨询和投诉。客服系统需要包含以下功能：

1. 用户注册和登录功能
2. 问题分类和处理功能
3. 客服人员管理功能
4. 客服工作量统计功能

Java源码：

以下是商城客服系统的java源码，仅供参考：

1. 用户注册和登录功能

public class User {
    private String username;
    private String password;

    public User(String username, String password) {
        this.username = username;
        this.password = password;
    }

    public String getUsername() {
        return username;
    }

    public String getPassword() {
        return password;
    }
}

public class UserService {
    private Map<String, User> users = new HashMap<>();

    public boolean register(String username, String password) {
        if (users.containsKey(username)) {
            return false;
        }
        User user = new User(username, password);
        users.put(username, user);
        return true;
    }

    public User login(String username, String password) {
        if (!users.containsKey(username)) {
            return null;
        }
        User user = users.get(username);
        if (!user.getPassword().equals(password)) {
            return null;
        }
        return user;
    }
}

2. 问题分类和处理功能

public enum ProblemCategory {
    ORDER("订单问题"),
    PAYMENT("支付问题"),
    DELIVERY("物流问题"),
    PRODUCT("商品问题"),
    SERVICE("客服问题");

    private String name;

    ProblemCategory(String name) {
        this.name = name;
    }

    public String getName() {
        return name;
    }
}

public class Problem {
    private String content;
    private ProblemCategory category;
    private boolean resolved;

    public Problem(String content, ProblemCategory category) {
        this.content = content;
        this.category = category;
        this.resolved = false;
    }

    public String getContent() {
        return content;
    }

    public ProblemCategory getCategory() {
        return category;
    }

    public boolean isResolved() {
        return resolved;
    }

    public void setResolved(boolean resolved) {
        this.resolved = resolved;
    }
}

public class ProblemService {
    private Map<ProblemCategory, List<Problem>> problems = new HashMap<>();

    public void addProblem(String content, ProblemCategory category) {
        Problem problem = new Problem(content, category);
        if (!problems.containsKey(category)) {
            problems.put(category, new ArrayList<>());
        }
        problems.get(category).add(problem);
    }

    public List<Problem> getProblems(ProblemCategory category) {
        return problems.get(category);
    }

    public void resolveProblem(Problem problem) {
        problem.setResolved(true);
    }
}

3. 客服人员管理功能

public class CustomerService {
    private String name;
    private List<ProblemCategory> categories;

    public CustomerService(String name, List<ProblemCategory> categories) {
        this.name = name;
        this.categories = categories;
    }

    public String getName() {
        return name;
    }

    public List<ProblemCategory> getCategories() {
        return categories;
    }
}

public class CustomerServiceService {
    private List<CustomerService> services = new ArrayList<>();

    public void addService(CustomerService service) {
        services.add(service);
    }

    public void removeService(CustomerService service) {
        services.remove(service);
    }

    public List<CustomerService> getServices() {
        return services;
    }
}

4. 客服工作量统计功能

public class Workload {
    private CustomerService service;
    private int problemCount;

    public Workload(CustomerService service, int problemCount) {
        this.service = service;
        this.problemCount = problemCount;
    }

    public CustomerService getService() {
        return service;
    }

    public int getProblemCount() {
        return problemCount;
    }
}

public class WorkloadService {
    private Map<CustomerService, Integer> workloads = new HashMap<>();

    public void addProblem(CustomerService service) {
        if (!workloads.containsKey(service)) {
            workloads.put(service, 0);
        }
        workloads.put(service, workloads.get(service) + 1);
    }

    public List<Workload> getWorkloads() {
        List<Workload> result = new ArrayList<>();
        for (CustomerService service : workloads.keySet()) {
            result.add(new Workload(service, workloads.get(service)));
        }
        return result;
    }
}

以上是商城客服系统的简单案例及其java源码，仅供参考。实际开发中，需要根据具体需求进行修改和完善。