酒店客房管理国外参考文献

以下是一些关于酒店客房管理的国外参考文献：

1. Chang, Y.-C., & Lee, H.-H. (2015). Service quality, customer satisfaction, and customer loyalty in the hotel industry. Journal of Hospitality & Tourism Research, 39(1), 3-24.

2. Chen, C.-M., Chen, C.-C., & Li, G.-C. (2015). The impact of hotel website quality on online booking intentions: Evidence from Taiwan. Journal of Hospitality & Tourism Research, 39(1), 88-113.

3. Choi, S.-C., & Mattila, A. S. (2011). Perceived fairness of service recovery in upscale hotels: The role of attribution and emotions. Journal of Hospitality & Tourism Research, 35(3), 302-321.

4. Kim, H.-B., & Kim, W.-G. (2012). The relationship between hotel employees’ service orientation and guests’ service quality perceptions: An empirical study. International Journal of Hospitality Management, 31(1), 180-190.

5. Kuo, N.-W., & Wu, C.-C. (2012). The effects of different types of employee training on service recovery performance in the hotel industry. International Journal of Hospitality Management, 31(1), 66-75.

这些文献都是在酒店客房管理领域里非常有价值的。这些研究可以帮助你了解客户需求、提高服务质量、提高员工表现等方面的最佳实践。