java 呼叫中心源码

Java呼叫中心源码是用Java编写的一段程序代码，用于实现呼叫中心的功能。呼叫中心是一种提供电话支持和处理客户服务请求的设施，通常由许多客户服务代表组成。以下是一个可能的Java呼叫中心源码的示例：

import java.util.*;

public class CallCenter {
    private Queue<Customer> customerQueue;
    private List<SupportRepresentative> representatives;

    public CallCenter() {
        customerQueue = new LinkedList<>();
        representatives = new ArrayList<>();
    }

    public void addCustomerToQueue(Customer customer) {
        customerQueue.add(customer);
    }

    public void addSupportRepresentative(SupportRepresentative representative) {
        representatives.add(representative);
    }

    public void handleCalls() {
        while (!customerQueue.isEmpty()) {
            Customer customer = customerQueue.poll();
            SupportRepresentative representative = findAvailableRepresentative();
            
            if (representative != null) {
                representative.handleCall(customer);
            } else {
                System.out.println("All representatives are currently busy. Please wait...");
            }
        }
    }

    private SupportRepresentative findAvailableRepresentative() {
        for (SupportRepresentative representative : representatives) {
            if (!representative.isBusy()) {
                return representative;
            }
        }
        return null;
    }
}

class Customer {
    private String name;
    private String phoneNumber;

    public Customer(String name, String phoneNumber) {
        this.name = name;
        this.phoneNumber = phoneNumber;
    }

    // Getters and setters
}

class SupportRepresentative {
    private String name;
    private boolean busy;

    public SupportRepresentative(String name) {
        this.name = name;
        this.busy = false;
    }

    public void handleCall(Customer customer) {
        busy = true;
        System.out.println(name + " is handling the call from " + customer.getName() + " (" + customer.getPhoneNumber() + ")");
        // Handle the call logic
        busy = false;
    }

    public boolean isBusy() {
        return busy;
    }
}

上述示例中，CallCenter类表示一个呼叫中心，它包含一个客户队列和一个客服代表列表。通过addCustomerToQueue方法，可以将客户加入队列中。通过addSupportRepresentative方法，可以添加客服代表。handleCalls方法通过遍历队列中的客户和可用的客服代表，将客服代表分配给客户进行处理。如果没有可用的客服代表，将输出提示消息。

Customer类表示一个客户，包含姓名和电话号码等信息。SupportRepresentative类表示一个客服代表，包含姓名和忙碌状态。在handleCall方法中，可以处理客服代表接待客户电话的逻辑。

该源码是一个简化的呼叫中心实现，可以根据实际需求进行扩展和优化。