Product Warranty Information xvii
Cisco Small Business
Product Enhanced
Limited Lifetime
Hardware Warranty
• Warranty duration: As long as the original end user continues to own
or use the product, provided that fan and power supply warranty is
limited to 5 years.
• In the event of discontinuance of product manufacture, Cisco
warranty support is limited to 5 years from the announcement of
discontinuance.
• Hardware replacement: Cisco or its service center will use
commercially reasonable efforts to ship a replacement for next
business day delivery, where available. Otherwise, commercially
reasonable efforts will be used to ship a replacement part for
delivery upon receipt of the defective product at Cisco's site. Actual
delivery times may vary depending on Customer location.
• Warranty allows guest access only to Cisco.com.
Cisco Unified
Computing Three-Year
Limited Hardware
Warranty
• Warranty is applicable to Cisco Unified Computing System
products only.
• Hardware warranty duration: 3 years
• Hardware replacement: Cisco or its service center will use
commercially reasonable efforts to ship a replacement part within
the next Cisco business day after receipt of the RMA request. Actual
delivery times of replacement products might vary depending on
customer location.
• Software, including freeware operating systems and applications, is
provided “as is,” and in no event does Cisco warrant that the
software is error free or that the customer will be able to operate the
software without problems or interruptions.
• Warranty allows guest access only to Cisco.com.
Cisco Limited One-Year
Return for Repair (RFR)
Hardware Warranty
• Warranty applies to select service provider video, transport, and
access hardware only.
• Warranty duration: 1 year
• Hardware replacement: Cisco or its service center will use
commercially reasonable efforts to repair or replace the defective
product and ship the repaired or replacement part for delivery
within 30 working days. Actual delivery times might vary depending
on customer location.
• Warranty allows guest access only to Cisco.com.
Cisco Limited Three-
Year RFR Hard w are
Warranty
• Warranty applies to select service provider video, transport, and
access hardware only.
• Warranty duration: 3 years
• Hardware replacement: Cisco or its service center will use
commercially reasonable efforts to repair or replace the defective
product and ship the repaired or replacement part for delivery
within 30 working days. Actual delivery times might vary depending
on customer location.
• Warranty allows guest access only to Cisco.com.
Cisco Limited Five-Year
RFR Hardware Warranty
• Warranty applies to select service provider video, transport, and
access hardware only.
• Warranty duration: 5 years
• Hardware replacement: Cisco or its service center will use
commercially reasonable efforts to repair or replace the defective
product and ship the repaired or replacement part for delivery
within 30 working days. Actual delivery times might vary depending
on customer location.
• Warranty allows guest access only to Cisco.com.
Cisco Limited 5-Year
Hardware and 5-Year
Software Warranty for
Qualified Service
Providers
• Warranty is available to qualified world-wide service providers on
select optical hardware and software products only.
• Warranty duration: 5 years
• Software duration: 5 years
• Hardware replacement: Cisco or its service center will use
commercially reasonable efforts to ship a replacement part for
delivery within 15 working days after receipt of the defective
product at Cisco's site. Actual delivery times of replacement
products might vary depending on customer location.
• Warranty allows guest access only to Cisco.com.