客房服务员考试题答案解析及注意事项

The housekeeping exam library (Answers): 1. Judgment: 1. A room attendant discovers that the guest is leaving the room with valuable items or room items and should immediately report to the public security department. (×) 2. The "Check-in (Check-out) date" in the registration form is a registration item stipulated by the household registration office. (√) 3. The minimum temperature for indoor growth of low temperature plants and flowers cannot be lower than 10℃. (×) 4. The receptionist should reserve the appropriate room in advance according to the guest's requirements before the booking guest arrives, and cannot change it at will. (√) 5. Fire is one of the common safety accidents in guest rooms. (√) 6. If the guest's belongings are stolen, the floor service staff must contact the public security department as soon as possible. (×) 7. Room attendants should report to their superiors and make records in a timely manner if they find sick guests. (√) 8. If a guest makes loud noises or damages items on the floor after becoming drunk, room attendants should not force them to subdue the guest immediately. (×) 9. The wall color of a room with sufficient sunlight can be pink. (×) 10. If a guest needs it, the room attendant should help the guest buy medicine or provide related medications. (×) 11. Room attendants cannot make any promises to guests about things they cannot do. (√) 12. If the TV is not used for a long time, unplug the power plug. (√) 13. If the "DND" sign is hung, the room attendant should immediately clean the room for the guest. (×) 14. "Turn-Down Service" means night bed service. (√) 15. A check-out;