企业级iPhone与iPad部署指南

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"《Enterprise iPhone and iPad Administrator's Guide》是由Apress在2010年出版的一本专为IT专业人士准备的指南，旨在帮助他们在公司或组织中部署和整合iPhone及iPad。本书针对大型企业、教育机构到中小型办公室等各种规模的专业环境提供了详细的部署步骤和集成方法，确保过程高效、成本合理。" 在书中，作者Charles Edge首先介绍了基本的部署问题，如设备激活和部署（包括可能作为用户同步通道的iTunes）。接着，他深入探讨了配置和预置档案，以确保设备设置、安全性和对组织政策的遵循。此外，书中还涵盖了如何利用现有的帮助台团队为用户提供有效支持，无论是在办公室还是在远程环境中。读者将学到以下关键知识点： 1. 如何激活和部署iPhone及iPad，并了解如果需要，如何使用iTunes作为用户的同步工具。 2. 利用内置的iOS设备管理功能进行管理。 3. 支持内部和外部网络中的iPhone和iPad特定服务，为用户提供安全配置文件和应用程序。 4. 提供全方位的用户支持，包括办公室内和外出工作时的支持。本书的目标读者是负责规划iPhone和iPad实施或试点项目的IT人员，以及最终负责设备部署、预置以及为iPhone和iPad用户提供支持的人员。理想情况下，读者应具备中大型企业或企业环境中的IT管理、系统管理和终端用户支持背景。书中的内容还包括对最新企业级技术的讨论，例如推送通知和日历工具，以及面向企业的内部应用程序和基于Web的解决方案。通过本书，IT专业人员可以掌握在不同环境下有效地部署和管理iPhone及iPad所需的知识和策略。请注意，此书的ISBN-13（平装本）为978-1-4302-3009-0，电子版的ISBN-13为978-1-4302-3010-6，它在美国印刷并装订。尽管书中可能包含商标名称、标志和图像，但其使用方式仅限于编辑目的，无意侵犯任何商标权益。

■ ACKNOWLEDGMENTS

xiv

Introduction

Is the iPhone ready for the enterprise? How about the iPad or iPod Touch? What can you do to

create value for your users and environments? What are some of the things currently being done

with these devices? How do you deploy them in large quantities, and once deployed, how do you

make changes to the configurations? What about applications? In this book, we look at many of

the questions that systems administrators have and answer them in a practical manner, to guide

you through deployments and management of devices.

In Chapter 1 we look at strategy. This is the big picture. Here, we introduce the larger

concepts for integrating iOS into the enterprise.

Chapter 2 looks at procurement: how do you purchase the devices? What options are

available for manual configuration (although we won’t discuss the actual manual configuration

until Chapter 3)? Do you really need iTunes on all the computers with mobile devices? If so, how

can you manage what users are able to do with iTunes?

In Chapter 3, we look mostly at how to perform the basic tasks on the devices manually.

Here, we look at setting up access to the corporate virtual private network (VPN) and network. We

will look at other basic setup and configuration tasks that are built right into the device without

the need for third-party tools.

Chapter 4 is all about groupware. Although the focus is on Microsoft Exchange integration,

we will look at other solutions and options for everyone else. Because most environments will

also configure a number of policies from their Exchange servers, we’ll also take this opportunity

to discuss doing so and cover the options available to deployments from Exchange 2003 to

Exchange 2010.

One of the biggest differences between a mobile device and a full desktop computer is how

they interact with files. In Chapter 5 we will look at various options for getting files onto the

portable devices. This includes sharing to the device, sharing from the device, and manually

synchronizing to the device. But we also look at some of the more popular cloud-based solutions

and what to do with files after you have them on the devices.

Our users don’t stay put. That’s what we address in Chapter 6. Secure communications are

critical in an enterprise. Not because we don’t trust our users, but mostly we don’t trust the threat

of unsavory characters taking advantage of our users. (OK, so many don’t trust the users either,

but that is a whole other book just waiting to happen.) In this chapter we will look at VPNs,

proxies, and other forms of remote access (and the strategy we use to provide services remotely).

If your groupware strategy involves using Mac OS X Server to remotely access services, chances

are you will leverage the Mobile Access service to proxy incoming connection requests into your

environment. Using Mobile Access services will require that your users use Mac OS X Server for

their groupware services, including accessing calendars and contacts. But in addition to looking

at Mac OS X Server, we’ll look at accessing standard protocols that enterprises use to provide

access to data for end users.

Developing web applications for the iPhone is simple for existing web development teams in

most enterprise environments. An application native to the device, or a fat client, is not as simple.

In Chapter 7 we will look at getting your web application to run on the mobile devices and also

look at the basics for building your own fat client.

■ INTRODUCTION

In Chapter 8 we look at building profiles for iOS. This chapter primarily focuses on using the

iPhone Configuration Utility to build a profile, push the profile to a mobile device using a wired

connection, and then programmatically build iPhone configuration profiles so they can be

deployed en masse.

In Chapter 9, we move to looking at the various methods to push profiles to devices. Our

approach includes doing so without the use of third-party software; however, the focus is on

using third-party software because there are more features available in doing so.

In Chapter 10 we switch gears a bit and focus our attention on the third-party applications

that do not provide a file service or fulfill a basic IT infrastructure objective. This includes a

number of applications that make an employee’s life easier, such as those used for controlling

presentations, interacting with social networks, and fulfilling other work duties. This book is not a

rehash of the App store, though, and so our focus is on enterprise-level productivity applications.

Finally, in Chapter 11 we look at how to support these devices. This includes the tools

available to your service desk, the training available to your support staff, and the processes that

work most fluidly with the Information Technology Infrastructure Library (ITIL), a bible for how

many IT departments do business) and other management frameworks.

Managing iOS devices is changing rapidly. New third-party tools are available all the time,

iOS updates are being released more frequently than updates to even Mac OS X, and Apple is

innovating the marketplace with new and exciting applications for their mobile devices. While

this book includes information for iOS 4, a lot will change in the next few months, and you should

search and verify that the information is up-to-date on Apple.com at each step of the way of your

integration.

These mobile devices are powerful and sexy. The power gives you a wealth of information at

your fingertips, but the design of the devices, including their usability, and their increasing

adoption is paving the way for future generations of tools that are more and more useful and

relevant. The devices are innovative, and the strategy for integration should be equally as

innovative! Have a plan, but be able to react to changes in the market. If there is an innovative

idea behind how your organization is going to use iOS-based devices, then everything else will

just sell itself!

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企业级iPhone与iPad部署指南

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