Troubleshooting NetBackup problems
If you have problems with NetBackup, perform these actions first.
This preliminary NetBackup troubleshooting procedure explains what to check first
and branches to other procedures as appropriate. These procedures do not try to
cover every problem that can occur. However, they do recommend the methods
that usually result in successful problem resolution.
When you perform these procedures, try each step in sequence. If you already
performed the action or it does not apply, skip to the next step. If you branch to
another topic, use the solutions that are suggested there. If you still have a problem,
go to the next step in the procedure. Also, alter your approach according to your
configuration and what you have already tried.
Table 2-1
Steps for troubleshooting NetBackup problems
DescriptionActionStep
Ensure that your servers and clients are running supported operating system
versions and that any peripherals you use are supported.
See the NetBackup Master Compatibility List.
In addition, the NetBackup release notes include a section "Required
operating system patches and updates for NetBackup" that should be
checked. The release notes for your release are available here:
http://www.veritas.com/docs/DOC5332
Verify operating systems and
peripherals.
Step 1
Use the All Log Entries report and check for NetBackup errors for the
appropriate time period. This report can show the context in which the error
occurred. Often it provides specific information, which is useful when the
status code can result from a variety of problems.
See the Reports information in the NetBackup Administrator’s Guide, Volume
I.
If the problem involved a backup or archive, check the Status of Backups
report. This report gives you the status code.
If you find a status code or message in either of these reports, perform the
recommended corrective actions.
See the Status Codes Reference Guide.
Use reports to check for
errors.
Step 2
17Troubleshooting procedures
Troubleshooting NetBackup problems