松下KX-TDA200混合IP-PBX管理员手册

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"松下KXTDA200手册提供了管理员使用此混合IP-PBX系统的详细指导，旨在帮助用户充分理解和操作该设备。这是一份非常实用的手册，适用于KX-TDA100和KX-TDA200型号。手册涵盖了多个关键功能，包括呼叫中心和语音处理系统等，同时也强调了与经销商咨询的重要性，以获取更个性化的支持和服务。" 正文: 松下KXTDA200是一款混合IP-PBX系统，结合了传统的电话系统与现代的IP通信技术，为企业提供了一套灵活且功能强大的通信解决方案。这份用户手册详细介绍了如何操作和设置这一系统，确保用户能够充分利用其特性。 1. 呼叫中心（Call Center）功能： KXTDA200支持建立入站呼叫分发组（ICD Group），能够有效处理大量外部客户的来电。通过这种机制，一个分机可以作为监管者，监控其他组内成员的状态。此外，呼叫中心还包括队列管理，确保客户等待接听时的有序性。 2. 语音处理系统（Voice Processing System）：当用户无法接电话时，可以将呼叫转接到语音邮件系统，让来电者留下语音消息。这种集成的语音邮件功能增强了系统的可用性，确保了即使在无人接听的情况下，通信也不会中断。 3. 无线系统（Wireless System）支持： KXTDA200可选配便携式站（Portable Station, PS）系统，使得无线电话能够在PBX网络中与其他有线电话一起使用，提供了更大的灵活性和移动性。 4. PC电话/PC控制台（PC Phone/PC Console）：该PBX系统支持通过PC进行电话操作和控制，这可能包括使用软件电话或控制台，提升了办公效率，特别是在多任务处理环境下。 5. 其他功能：除了上述主要特性，手册中还可能包含其他功能的详细信息，如自动话务员、呼叫转移、会议呼叫、电话录音等，这些都为企业内部和外部通信提供了全面的支持。在使用过程中，如果遇到任何问题或者需要定制特定功能，建议联系经销商获取专业建议和帮助。手册中提到的"Consultyourdealer"提示，表明了松下公司强调了经销商在提供技术支持和服务中的角色，以确保用户获得最佳的使用体验。松下KXTDA200是一款高度集成和可扩展的通信平台，通过详细的手册指导，企业能够轻松设置和管理其通信基础设施，以满足不断变化的业务需求。

1.1 Before Operating the Telephones

16 User Manual

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic

proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station

(PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using. If you are using

a Panasonic proprietary telephone with a special feature button such as or a display (Display

PT) or both, you can follow the operation with the button or display messages for easy programming.

If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use

the features. If your telephone does not have feature buttons and/or a display, you may operate the

PBX by entering a feature number instead. Follow the operation for your type of telephone.

If you use a Console, you can use the buttons on the Console as the buttons on the connected

proprietary telephone.

Portable Station (PS) Registration

You must register your PS in the PBX and determine its extension number before initial use. For PS

registration, consult your dealer.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if

required).

There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other

numbers for easier use. If you want to change the numbers, consult your dealer. In this manual, the

default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have

changed the feature number. Write the new number in the "Feature Number Table" (Appendix).

• If you use a Panasonic proprietary

telephone which does not have

feature buttons, you may change one

of the unused flexible buttons to a

feature button. Refer to "3.1.3

Customizing the Buttons".

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

REDIAL

1.1 Before Operating the Telephones

User Manual 19

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful

feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These

buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

CO:

Used to make or receive an outside

call. (Button assignment is required.)

Also used as feature buttons. (Button

assignment is required.)

(Only the CO line "number" [e.g., 1, 2]

may be shown on some telephones.)

SP-PHONE:

Used for hands-free operation.

AUTO DIAL/STORE:

Used for System/Personal Speed

Dialing or storing program changes.

PAUSE :

Used to insert a pause when storing a

telephone number. This button also

functions as the PROGRAM button

when there is no PROGRAM button on

your telephone.

REDIAL:

Used to redial the last dialed number.

MESSAGE:

Used to leave a message waiting

indication or call back the party who left

the message waiting indication.

INTERCOM:

Used to make or receive intercom

calls.

Soft Buttons:

Used to select the item displayed on

the bottom of the display.

MONITOR:

Used for hands-free dialing. You can

monitor the party’s voice in hands-free

mode.

AUTO ANS (Auto Answer)/MUTE:

Used to receive an incoming call in

hands-free mode or mute the

microphone during a conversation.

TRANSFER:

Used to transfer a call to another party.

HOLD:

Used to place a call on hold.

FLASH/RECALL:

Used to disconnect the current call and

make another call without hanging up.

This button can also be used as a

CANCEL button while on-hook.

CONF (Conference):

Used to establish a multiple party

conversation.

VOICE CALL/MUTE:

Used to monitor an intercom call

automatically, but it cannot be used for

hands-free conversations. It also

mutes the handset microphone during

a conversation.

Call Forwarding (FWD)/Do Not

Disturb (DND):

Used to perform Call Forwarding

(FWD) or Do Not Disturb (DND).

(CO)

PHONE

AUTO DIAL

STORE

PAUSE

REDIAL

MESSAGE

INTERCOM

MONITOR

AUTO ANS

MUTE

TRANSFER

HOLD

FLASH/

RECALL

CONF

VOICE CALL

MUTE

FWD/DND

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