Chapter 27: Inbound SMS or email message handoff to Avaya Aura
®
Contact Center
for agent assistance............................................................................................................. 364
Forward an inbound SMS or email message to Avaya Aura
®
Contact Center........................... 364
AACC message file management......................................................................................... 365
AACC message file....................................................................................................... 365
Creating an AACC message file..................................................................................... 366
New AACC Message wizard: Create a new AACC message page field descriptions........... 366
Configuring an AACC message file................................................................................. 366
AACC Message editor field descriptions.......................................................................... 367
Specifying a parameter to pass to Avaya Aura
®
Contact Center........................................ 369
Changing the parameter passed to Avaya Aura
®
Contact Center....................................... 369
Removing the parameter passed to Avaya Aura
®
Contact Center...................................... 370
Chapter 28: AACC treatments............................................................................................. 371
AACC treatments................................................................................................................ 371
Default AACC treatment types.............................................................................................. 373
AACC treatment management.............................................................................................. 373
Creating an AACC treatment.......................................................................................... 373
AACC Treatments dialog box field descriptions................................................................ 374
Editing an AACC treatment............................................................................................ 375
Deleting an AACC treatment.......................................................................................... 376
Example on assigning a return value to return the data to Avaya Aura
®
Contact Center............ 377
Chapter 29: Call transfer to Avaya Aura
®
Contact Center................................................ 378
Call transfer to Avaya Aura
®
Contact Center by using the Open Interface Web Services........... 378
Transferring a call to Avaya Aura
®
Contact Center using the Open Interface Web Services. 378
Example procedure for blind transfer of an inbound call to Avaya Aura
®
Contact Center by
using the Open Interface Web Services........................................................................... 380
Configuring the AACCLandingpadClient.properties file to transfer an inbound call to Avaya
Aura
®
Contact Center by using the Open Interface Web Services...................................... 381
Call transfer to a SIP-enabled Avaya Aura
®
Contact Center.................................................... 383
Transferring a call to a SIP- enabled Avaya Aura
®
Contact Center..................................... 383
Example procedure for blind transfer of a call to a SIP-enabled Avaya Aura
®
Contact
Center.......................................................................................................................... 384
Chapter 30: Application testing by simulation................................................................... 386
Testing applications by simulation......................................................................................... 386
What can be tested by simulation......................................................................................... 386
Limitations of testing by simulation........................................................................................ 387
Debugging features in Orchestration Designer....................................................................... 387
Using element level debugger in the simulation environment.................................................. 388
Debug perspective views..................................................................................................... 389
Setting the Debug perspective.............................................................................................. 390
Debugging the breakpoints set in the Java code.................................................................... 390
Project flow breakpoint management.................................................................................... 391
Adding a breakpoint to a project flow............................................................................... 391
Contents
September 2020 Avaya Orchestration Designer Developer's Guide 19
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