Main workflow components
Before you consider workflow, you have to give some thought to the
organization of your company. You can define what your company does
through its goals. Some action has to be taken in order to reach those goals.
Such action usually involves fulfilling a number of activities or tasks and
requires cooperation of multiple organization members. That is what
workflow is about: it concerns the coordination of people, information
objects, events that cause work to flow (for instance, deadlines) and the
state or status of work required to meet business objectives.
Business processes
Business processes describe what things have to be done, how they must be
done, and who should do them. They are like recipes in a cookbook that
define how business objectives can be accomplished. This approach has been
very well researched in the production factory environment, but was largely
ignored in the office world, partly due to missing technology. In the last ten
years technologies have emerged to support this kind of approach in the
office environment. Today, office workers spend the main part of their time
using computers plugged into networks with access to LAN devices and the
Web. Communication between various systems is possible, as well as the
ability to automate and facilitate work are there. Timely communication
between people and information objects, based on business rules, is what
workflow is all about in the office environment today. If you organize your
work in this manner, you are essentially already dealing with workflow.
To successfully automate the flow of work in your company, you must
select the appropriate business processes on which to apply structured
workflow. Such a selection involves evaluating several other factors about
the company: its goals and priorities, and the nature of the information
associated with the particular business process to be automated.
First, consider the goals and priorities of your company. You should
concentrate on automating processes that matter, that make a big difference
to your company. Your goals should be clearly set and prioritized. It is a
good practice to include some measurable values, like speeding up your
process from two weeks to eight days or increasing the throughput of one
person from two claims per hour to three. Every workflow has an entrance
and an exit point; and an overall goal that should be reached between those
two. It also describes the way in which things have to be done. It can’t give
you a ready recipe for how you should do things, but it is a helpful tool for
the realization of your ideas.
2 Using Domino Workflow
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