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ABOUT THE AUTHORS
C
laudia Imhoff, Ph.D. is the president and founder of Intelligent Solutions
(www.IntelSols.com), a leading consultancy on CRM (Customer Relationship
Management) and business intelligence technologies and strategies. She is a
popular speaker and internationally recognized expert and serves as an advi-
sor to many corporations, universities, and leading technology companies on
these topics. She has coauthored five books and over 50 articles on these top-
ics. She can be reached at CImhoff@IntelSols.com.
N
icholas Galemmo was an information architect at Nestlé USA. Nicholas has 27
years’ experience as a practitioner and consultant involved in all aspects of
application systems design and development within the manufacturing, dis-
tribution, education, military, health care, and financial industries. He has
been actively involved in large-scale data warehousing and systems integra-
tion projects for the past 11 years. He has built numerous data warehouses,
using both dimensional and relational architectures. He has published many
articles and has presented at national conferences. This is his first book.
Mr. Galemmo is now an independent consultant and can be reached at
ngalemmo@yahoo.com.
J
onathan G. Geiger is executive vice president at Intelligent Solutions, Inc.
Jonathan has been involved in many Corporate Information Factory and cus-
tomer relationship management projects within the utility, telecommunica-
tions, manufacturing, education, chemical, financial, and retail industries. In
his 30 years as a practitioner and consultant, Jonathan has managed or per-
formed work in virtually every aspect of information management. He has
authored or coauthored over 30 articles and two other books, presents fre-
quently at national and international conferences, and teaches several public
seminars. Mr. Geiger can be reached at JGeiger@IntelSols.com.
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