穿戴设备的UX设计：当前与未来设备的有效用户体验

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“Designing for Wearables Effective UX for Current and Future Devices” 是一本由Scott Sullivan编著的关于可穿戴设备用户体验设计的专业书籍。这本书提供了一个深入的指南，探讨了各种可穿戴设备的发展历程，当前的设计实践以及未来可能的趋势。在书中，作者通过前言由Matt Nish-Lapidus引入，详细阐述了不同类型的可穿戴设备如何形成和发展，提供了现在正在发生的具体设计实例和它们的工作原理。这不仅帮助读者理解现有的硬件类型，还引导他们思考如何根据用户需求来构思和开发未来的产品。 Alastair Somerville，一位感官设计顾问，对这本书给予了高度评价，他认为这本书是理解不同类型硬件以及满足当前和未来用户需求的实用指南。同时，Jesse James Garrett，著有《用户体验的要素》一书，也认为Scott Sullivan的作品是引领我们穿越可穿戴设备设计潜力、承诺与挑战的最佳资源。本书由O'Reilly Media, Inc.在美国出版，强调了在设计可穿戴设备用户体验时需要考虑的关键因素，包括但不限于： 1. 设备形态：探讨了从智能手表到智能眼镜等各种可穿戴设备的物理形态和设计挑战。 2. 用户需求：分析了用户对可穿戴设备的期望，如便利性、隐私保护、舒适度和个性化。 3. 技术集成：讨论了如何将传感器、显示器和其他技术无缝集成到小尺寸设备中。 4. 交互设计：研究了适用于小屏幕和有限输入方式的交互模式，如手势识别和语音命令。 5. 数据可视化：探索了在有限显示空间内有效传达信息的方法。 6. 电池寿命和能源管理：在保持设备轻便的同时，如何解决续航问题。 7. 私人与公共空间的平衡：在可穿戴设备中如何处理私人数据和公共展示之间的界限。 8. 未来趋势预测：预测了可穿戴设备可能的发展方向，如生物识别技术、增强现实和物联网的融合。通过阅读这本书，读者可以获取到设计可穿戴设备所需的知识和策略，从而创造出既符合现有市场又具有前瞻性的用户体验。无论是设计师、开发者还是对可穿戴技术感兴趣的读者，都能从中受益。

xiv

PREFACE

WHAT IS DESIGN’S ROLE IN THIS?

I’m sure when most people think about designing a wearable device,

industrial design comes to mind. After all, we’re talking about physi-

cal devices and the most obvious designed element is the device itself.

If we want to talk about user experience (UX) design speciﬁcally, we

can talk about the interface of the device, like the screen on a smart-

watch, or any number of conﬁgurations of LEDs on a ﬁtness tracker,

because most popular deﬁnitions of UX tend to skew toward digital

interfaces, or at least manifest as them. The speciﬁc design role that I

feel is most appropriate here is service design. Here is how the Service

Design Network (SDN) deﬁnes service design:

the activity of planning and organizing people, infrastructure, commu-

nication and material components of a service in order to improve its

quality and the interaction between service provider and customers.

Thinking of design for wearables as service design works best because

it’s not encumbered by the silos of the design process, having access to

the product as a whole instead of one aspect of the design. There are a

lot of decisions and experiences that happen in those gaps and service

design can be accountable.

Thinking of wearables as a service also speaks to the nature of the

devices themselves. The value of any given wearable device does not

come from the device itself; rather, it comes from the service that it pro-

vides. Mike Kuniavsky refers to the devices as service avatars, because

the devices are generally single-purpose, low-power objects that act only

as a gateway to their cloud-based accompanying services.

For example,

let’s look at the functional difference between a pedometer from the

1990s and any Fitbit; the devices themselves measure the exact same

thing, but the reason pedometers didn’t balloon in to a multi billion-

dollar industry in the 1990s is that they provide no additional insight

into the data that they measure.

1 Meghan Lazier, “What Is Service Design?” Designlab Blog, Accessed October 1, 2016 (

http://

trydesignlab.com/blog/what-is-service-design

2 Mike Kuniavsky, “8.2 Devices Are Service Avatars,” in Smart Things: Ubiquitous Computing

User Experience Design (Amsterdam: Morgan Kaufmann Publisher, 2010), 102–104.

PREFACE

xvii

Chapter 9: Prototyping

Chapter 9 looks at current prototyping processes and tools such

as Arduino and Processing. This is an overview of the tool capa-

bilities, and then how to use these tools to prototype and validate

ideas, which isn’t all that much different from the screen-based

prototyping that you’re most likely used to.

Chapter 10: Selling the Invisible

This chapter covers the very difﬁcult task of introducing new tech-

nology to a market that has little to no context for what the device

does or the potential impact of the service that it enables. We dis-

cuss the importance of storytelling and the innovative ways retail-

ers are introducing people to technology.

Chapter 11: Moving Forward

Finally, we end by taking a look at where wearable technology is

headed and how this technology will change our relationship with

computers as a whole.

Acknowledgments

First, I’d like to thank my wife, Marita, who gracefully endured a year of

her husband being absent for most nights and weekends while writing

this book. Marita patiently helped me work through some of the more

complex concepts of this book and was always available to give advice

and feedback. There’s no way I could have accomplished this without

her.

I’d like to thank Angela Ruﬁno for being an amazing editor and being

very patient with me through the very long process of writing this book!

Thanks to Erik Dahl who taught me how to be a designer; that design

cannot be conﬁned to traditional media, processes, and artifacts; and

that the role of the designer is ﬂuid. Many of the foundational concepts

of this book are a direct result of explorations with Erik, and I’m very

lucky to continue to work with him.

Thanks to everyone at Adaptive Path and Capital One, from whom I

have learned so much from over the years. Thank you, Maria Cordell,

for being supportive of my technological forays. Thank you, Brandon

Schauer, for the writing feedback. Thank you, Jesse James Garrett,

for listening to all of my ideas and clarifying everything. Thank you,

Nick Remis and Jamin Hegeman, for helping me talk about service

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