2015年消费者物联网产品用户体验设计指南

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"《设计连接产品的用户体验：面向消费者物联网2015》是一本专门针对物联网(IoT)消费产品设计的专业书籍。作者阵容包括Claire Rowland、Elizabeth Goodman、Martin Charlier、Ann Light和Alfred Lui，以及前言由Tom Igoe撰写。这本书旨在为经验丰富的用户体验设计师和技术专家提供一个清晰且实用的策略和设计指南，以应对这个新兴市场中的独特挑战。在传统软件界面和交互设计之外，设计连接产品对于消费者来说面临着全新的课题。随着网络恒温器、健身监测器和智能门锁等设备的兴起，物联网正在推动人们与周围环境互动方式的创新。本书深入探讨了跨设备交互的设计原则，以及物联网技术所带来的复杂生态系统，如设备之间的协同工作、数据集成、隐私保护和用户习惯适应等问题。书中不仅涵盖了用户体验(UX)的核心要素，还触及了与物联网相关的关键技术和设计问题，如设备互操作性、用户界面设计的连续性、实时反馈的优化以及如何打造无缝的用户体验。作者们结合了当前设计实践和学术研究成果，为读者提供了实用的建议，帮助他们在设计过程中平衡技术实现和人性化需求。创业家David Rose评价这本书超越了单纯的UX设计，涵盖了创建优秀连接产品的全方位考量；而丹·萨佛(Dan Saffer)则强调，无论是IoT专业人员还是初入此领域的设计师，都能从中获得全面了解物联网的视角。交互设计总监Matt Jones认为，尽管书名看似是关于物联网设计的基础教程，但其实它涉及的是当代设计的方方面面，对专业人士具有很高的价值。《设计连接产品的用户体验：面向消费者物联网2015》是一本实用的参考书，为物联网产品的成功设计提供了坚实的理论基础和实战指导，对于希望在这个快速发展的领域取得突破的设计师和工程师来说，是不可或缺的资源。"

xiv

FOREWORD

because of the data collected, but because of how they will enhance our

lives and our connections to each other. Designing connected products

is not just an engineering problem. This job takes creative input from

many different disciplines: engineering, industrial design, anthropol-

ogy, and user experience design, to name a few.

In this book, Claire Rowland and her colleagues outline a thorough

framework for practicing the design of connected products and ser-

vices. They provide the overview of the technical landscape that you’d

expect from such a book, and best practices for designing connected

products, including user research, business model formation, and

prototyping methods, of course. But they also tackle issues that aren’t

often covered: two chapters on understanding your fellow team mem-

bers, for example. By juxtaposing the assumptions of each discipline,

from industrial design to UX design to anthropology to product engi-

neering, they provide insight on why something that seems nonsensi-

cal to an engineer might be important to a designer, and how the con-

cerns of all team members are necessary to do a thorough job.

Looking beyond the everyday production tasks, they introduce two crit-

ical concepts that anyone working in this area needs to understand:

interoperability and interusability. Without interoperability, we are

doomed to a future of incompatible devices and standards from com-

peting brands. Without interusability, we are doomed to a future of

relearning core user experience concepts like connect, play, stop, and

restart over and over again with each new interface.

A world in which connected devices are ubiquitous is one in which pri-

vacy, control, and transparency are radically changed. As designers of

these systems, we need to take responsibility for our role in this shift.

The authors acknowledge this, and provide an overview of the ethi-

cal considerations of designing connected products. This is one of the

most valuable parts of the book, as it helps designers to think not just

about the product or the business model, but the impact of their work

on customers’ safety, privacy, and well-being. Gathering all the data in

the world is pointless if we sacriﬁce quality of life for it.

I’ve been building network-connected physical interfaces, and teaching

students how to do it, since 2001, and this is the ﬁrst book I’ve encoun-

tered that gives designers a detailed and practical approach to do this.

xviii

PREFACE

As I write, analysts are engaged in a PR race to forecast ever larger

numbers of devices on the Internet, from Gartner’s 26 billion devices

by 2020 to Ericsson’s 50 billion by the same year.

Technology pioneer Kevin Ashton coined the term “Internet of Things”

in 1999, while proposing supply chain management improvements to

his then employer, Procter & Gamble. Using radio-frequency identiﬁ-

cation (RFID) to identify and track products automatically would save

a huge amount of human work entering data into computers. Ashton

saw this as part of a paradigm shift from computers learning about the

world entirely from data originated by people, to being able to gather

their own data:

If we had computers that knew everything there was to know about

things—using data they gathered without any help from us—we would

be able to track and count everything, and greatly reduce waste, loss

and cost. We would know when things needed replacing, repairing or

recalling, and whether they were fresh or past their best. The Internet

of Things has the potential to change the world, just as the Internet did.

Maybe even more so.

These days, the term “Internet of Things” (or IoT) is commonly used to

encompass a much broader spectrum of technology. IoT now does not

just mean things that can be identiﬁed, but things with onboard com-

putation, network connections, and the power to sense the environ-

ment and act on the physical world—sometimes even autonomously.

As a label, IoT isn’t perfect. It says nothing of the people who are also a

fundamental part of the network.

It suggests that this is a new type of

Internet, rather than an important extension of the Internet we already

have. Some in the ﬁeld prefer alternative terms with different shades of

meaning, such as “ubiquitous computing/ubicomp,” “pervasive com-

puting,” “connected devices,” “smart objects,” “programmable world,”

“Web of Things,” or the “Internet of Everything.”

http://www.gartner.com/newsroom/id/2636073

http://www.ericsson.com/thecompany/press/releases/2010/04/1403231

5 Kevin Ashton, “That ‘Internet of Things’ Thing,” RFID Journal, July 22, 2009,

http://www.

rﬁdjournal.com/articles/view?4986

6 Although Ashton himself frames IoT in terms of its human beneﬁts, see previous

reference.

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