"APQC业务流程分类框架v60.docx详解"
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The APQC Process Classification Framework (PCF) Version 6.0.0 is a comprehensive taxonomy of cross-functional business processes designed to facilitate the comparison of organizational performance. This framework consists of five key categories: Develop, Market, Deliver, Manage, and Support. The Develop category includes processes related to the creation and advancement of products and services, while the Market category focuses on the promotion and sales of products and services. The Deliver category encompasses processes involved in the delivery of products and services to customers, and the Manage category includes processes related to the overall management of products and services. Within each category, there are various subcategories and individual processes that provide a detailed breakdown of the activities and tasks that organizations perform to achieve their business objectives. The PCF serves as a common language for organizations to identify, understand, and benchmark their processes against industry standards and best practices. By using the PCF, organizations can gain insights into areas of improvement, streamline their operations, and enhance their overall performance. It also enables organizations to align their processes with their strategic goals and objectives, leading to increased efficiency and effectiveness. Overall, the APQC Process Classification Framework Version 6.0.0 is a valuable tool for organizations seeking to optimize their business processes, drive innovation, and achieve sustainable growth in a competitive business environment. It provides a structured approach to process management and serves as a foundation for continuous improvement and organizational excellence.
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