"APQC业务流程分类框架v60.docx详解"

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The APQC Process Classification Framework (PCF) Version 6.0.0 is a comprehensive taxonomy of cross-functional business processes designed to facilitate the comparison of organizational performance. This framework consists of five key categories: Develop, Market, Deliver, Manage, and Support. The Develop category includes processes related to the creation and advancement of products and services, while the Market category focuses on the promotion and sales of products and services. The Deliver category encompasses processes involved in the delivery of products and services to customers, and the Manage category includes processes related to the overall management of products and services. Within each category, there are various subcategories and individual processes that provide a detailed breakdown of the activities and tasks that organizations perform to achieve their business objectives. The PCF serves as a common language for organizations to identify, understand, and benchmark their processes against industry standards and best practices. By using the PCF, organizations can gain insights into areas of improvement, streamline their operations, and enhance their overall performance. It also enables organizations to align their processes with their strategic goals and objectives, leading to increased efficiency and effectiveness. Overall, the APQC Process Classification Framework Version 6.0.0 is a valuable tool for organizations seeking to optimize their business processes, drive innovation, and achieve sustainable growth in a competitive business environment. It provides a structured approach to process management and serves as a foundation for continuous improvement and organizational excellence.

4.0 Deliver Products and Services (10005)

4.1 Plan for and align supply chain resources

(10215)

4.1.1 Develop production and materials strategies

(10221)

4.1.1.1 Define manufacturing goals (10229)

4.1.1.2 Define labor and materials policies

(10230)

4.1.1.3 Define outsourcing policies (10231)

4.1.1.4 Define manufacturing capital expense

policies (10232)

4.1.1.5 Define capacities (10233)

4.1.1.6 Define production network and supply

constraints (10234)

4.1.1.7 Define production process (14193)

4.1.1.8 Define production workplace layout

and infrastructure (14194)

4.1.2 Manage demand for products and services

(10222)

4.1.2.1 Develop baseline forecasts (10235)

4.1.2.2 Collaborate with customers (10236)

4.1.2.3 Develop consensus forecast (10237)

4.1.2.4 Allocate available to promise (10238)

4.1.2.5 Monitor activity against forecast and

revise forecast (10239)

4.1.2.6 Evaluate and revise forecasting

approach (10240)

4.1.2.7 Measure forecast accuracy (10241)

4.1.3 Create materials plan (10223)

4.1.3.1 Create unconstrained plan (10242)

4.1.3.2 Collaborate with supplier and

contract manufacturers (10243)

4.1.3.3 Identify critical materials and supplier

capacity (10244)

4.1.3.4 Monitor material specifications

(10245)

4.1.3.5 Generate constrained plan (10246)

4.1.3.6 Define production balance and

control (14196)

4.1.4 Create and manage master production

schedule (10224)

4.1.4.1 Generate site-level plan (10247)

4.1.4.2 Manage work-in-progress inventory

(10248)

4.1.4.3 Collaborate with suppliers (10249)

4.1.4.4 Generate and execute site schedule

(10250)

4.1.5 Plan distribution requirements (10225)

4.1.5.1 Allocate available to promise (10251)

4.1.5.2 Maintain master data (10252)

4.1.5.3 Determine finished goods inventory

requirements at destination (10253)

4.1.5.4 Calculate requirements at destination

(10254)

4.1.5.5 Calculate consolidation at source

(10255)

4.1.5.6 Manage collaborative replenishment

planning (10256)

4.1.5.7 Manage requirements for partners

(10257)

4.1.5.8 Calculate destination dispatch plan

(10258)

4.1.5.9 Manage dispatch plan attainment

(10259)

4.1.5.10 Calculate destination load plans

(10260)

4.1.5.11 Manage partner load plan (10261)

4.1.5.12 Manage cost of supply (10262)

4.1.5.13 Manage capacity utilization (10263)

4.1.6 Establish distribution planning constraints

(10226)

4.1.6.1 Establish distribution center layout

constraints (10267)

4.1.6.2 Establish inventory management

constraints (10268)

4.1.6.3 Establish transportation management

constraints (10269)

4.1.7 Review distribution planning policies (10227)

4.1.7.1 Review distribution network (10264)

4.1.7.2 Establish sourcing relationships

(10265)

4.1.7.3 Establish dynamic deployment

policies (10266)

4.1.8 Assess distribution planning performance

(10228)

4.1.8.1 Establish appropriate performance

indicators (metrics) (10270)

4.1.8.2 Establish monitoring frequency

(10271)

4.1.8.3 Calculate performance measures

(10272)

4.1.8.4 Identify performance trends (10273)

4.1.8.5

Analyze performance benchmark

gaps (10274)

4.2.4.2

Prepare/Analyze procurement and

vendor performance (10300)

4.1.8.6 Prepare appropriate reports (10275)

4.1.8.7 Develop performance improvement

plan (10276)

4.2.4.3

4.2.4.4

Support inventory and production

processes (10301)

Monitor quality of product delivered

4.1.9 Develop quality standards and procedures

(10368)

4.1.9.1 Establish quality targets (10371)

4.1.9.2 Develop standard testing procedures

(10372)

4.1.9.3 Communicate quality specifications

(10373)

4.2 Procure materials and services (10216)

4.2.1 Develop sourcing strategies (10277)

4.2.1.1 Develop procurement plan (10281)

4.2.1.2 Clarify purchasing requirements

(10282)

4.2.1.3 Develop inventory strategy (10283)

4.2.1.4 Match needs to supply capabilities

(10284)

4.2.1.5 Analyze organization’s spend profile

(10285)

4.2.1.6 Seek opportunities to improve

efficiency and value (10286)

4.2.1.7 Collaborate with suppliers to identify

sourcing opportunities (10287)

4.2.2 Select suppliers and develop/maintain

contracts (10278)

4.2.2.1 Select suppliers (10288)

4.2.2.2 Certify and validate suppliers (10289)

4.2.2.3 Negotiate and establish contracts

(10290)

4.2.2.4 Manage contracts (10291)

4.2.3 Order materials and services (10279)

4.2.3.1 Process/Review requisitions (10292)

4.2.3.2 Approve requisitions (10293)

4.2.3.3 Solicit/Track vendor quotes (10294)

4.2.3.4 Create/Distribute purchase orders

(10295)

4.2.3.5 Expedite orders and satisfy inquiries

(10296)

4.2.3.6 Record receipt of goods (10297)

4.2.3.7 Research/Resolve exceptions (10298)

4.2.4 Manage suppliers (10280)

4.2.4.1 Monitor/Manage supplier information

(10299)

Version 6.0.0-en-XI · July 2012

(10302)

4.3 Produce/Manufacture/Deliver product (10217)

4.3.1 Schedule production (10303)

4.3.1.1 Generate line level plan (10306)

4.3.1.2 Generate detailed schedule (10307)

4.3.1.3 Schedule production orders and

create lots (10308)

4.3.1.4 Schedule preventive (planned)

maintenance (preventive

maintenance orders) (10315)

4.3.1.5 Schedule requested (unplanned)

maintenance (work order cycle)

(10316)

4.3.1.6 Release production orders and create

lots (10309)

4.3.2 Produce product (10304)

4.3.2.1 Manage raw material inventory

(10310)

4.3.2.2 Execute detailed line schedule (10311)

4.3.2.3 Report maintenance issues (10319)

4.3.2.4 Rerun defective items (10313)

4.3.2.5 Assess production performance

(10314)

4.3.3 Perform quality testing (10369)

4.3.3.1 Calibrate test equipment (10318)

4.3.3.2 Perform testing using the standard

testing procedure (10374)

4.3.3.3 Record test results (10375)

4.3.4 Maintain production records and manage lot

traceability (10370)

4.3.4.1 Determine lot numbering system

(10376)

4.3.4.2 Determine lot use (10377)

4.4 Deliver service to customer (10218)

4.4.1 Confirm specific service requirements for

individual customer (10320)

4.4.1.1 Process customer request (10324)

4.4.1.2 Create customer profile (10325)

4.4.1.3 Generate service order (10326)

4.4.2 Identify and schedule resources to meet

service requirements (10321)

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