没有合适的资源?快使用搜索试试~ 我知道了~
首页genesys部署开发设置配置调试
genesys部署开发设置配置调试
4星 · 超过85%的资源 需积分: 15 43 下载量 147 浏览量
更新于2023-03-03
评论 2
收藏 1.77MB PDF 举报
genesys 产品的一个文档,包括配置genesys 产品的一个文档,包括配置genesys 产品的一个文档,包括配置genesys 产品的一个文档,包括配置genesys 产品的一个文档,包括配置genesys 产品的一个文档,包括配置genesys 产品的一个文档,包括配置
资源详情
资源评论
资源推荐
Framework 7
T-Server and HA Proxy for
Avaya DEFINITY ECS (MV)
Deployment Guide
The information contained herein is proprietary and confidential and cannot be disclosed or duplicated
without the prior written consent of Genesys Telecommunications Laboratories, Inc.
Copyright © 1991–2004 Genesys Telecommunications Laboratories, Inc. All rights reserved.
About Genesys
Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on software for call centers.
Genesys recognizes that better interactions drive better business and build company reputations. Customer service
solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations, and
telecommunications service providers across 80 countries, directing more than 100 million customer interactions every
day. Sophisticated routing and reporting across voice, e-mail, and Web channels ensure that customers are quickly
connected to the best available resource—the first time. Genesys offers solutions for customer service, help desks,
order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com
for
more information.
Each product has its own documentation for online viewing at the Genesys Technical Support website or on the
Documentation Library CD, which is available from Genesys upon request. For more information, contact your sales
representative.
Notice
Although reasonable effort is made to ensure that the information in this document is complete and accurate at the
time of release, Genesys Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors.
Changes and/or corrections to the information contained in this document may be incorporated in future versions.
Your Responsibility for Your System’s Security
You are responsible for the security of your system. Product administration to prevent unauthorized use is your
responsibility. Your system administrator should read all documents provided with this product to fully understand the
features available that reduce your risk of incurring charges for unlicensed use of Genesys products.
Trademarks
Genesys, the Genesys logo and T-Server are registered trademarks of Genesys Telecommunications Laboratories,
Inc. All other trademarks and trade names referred to in this document are the property of other companies.
Technical Support from VARs
If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support.
Technical Support from Genesys
If you have purchased support directly from Genesys, please contact Genesys Technical Support at the following
regional numbers:
Prior to contacting technical support, please refer to the Genesys Technical Support Guide for complete
contact information and procedures.
Ordering and Licensing Information
Complete information on ordering and licensing Genesys products can be found in the Genesys 7 Licensing Guide.
Released by
Genesys Telecommunications Laboratories, Inc.
http://www.genesyslab.com
Document Version: 70fr_dep-ts_avayag3_01-2004_v1.00
Region Telephone E-mail
North and Latin America +888-369-5555 or +506-674-6767 support@genesyslab.com
Europe, Middle East, and Africa +44 (0) 118 974 7002 support@genesyslab.co.uk
Asia Pacific +61 7 3368 6868 support@genesyslab.com.au
Japan +81-3-5649-6821 support@genesyslab.co.jp
T-Server and HA Proxy for Avaya DEFINITY ECS (MV)—Deployment Guide 3
Table of Contents
Chapter 1 About This Document ............................................................................ 9
New for T-Server in Release 7.0 ............................................................. 10
New T-Server-Specific Features in Release 7.0 ................................. 11
Intended Audience................................................................................... 12
Reading Prerequisites ........................................................................ 12
Document Roadmap................................................................................ 13
Part One—Common Functions and Procedures ................................ 13
Part Two—Reference Information ...................................................... 13
Document Conventions ........................................................................... 13
Related Resources.................................................................................. 15
Making Comments on This Document .................................................... 16
Part 1 Part One: Common Functions and Procedures ................................ 17
Chapter 2 T-Server Fundamentals........................................................................ 19
Learning About T-Server ......................................................................... 20
Framework and Media Layer Architecture.......................................... 20
T-Server Functions ............................................................................. 23
The Advanced Disconnect Detection Protocol ........................................ 27
Redundant T-Servers .............................................................................. 28
Warm Standby Redundancy Type ...................................................... 28
Hot Standby Redundancy Type .......................................................... 29
Multi-Site Support.................................................................................... 34
Basic Features for Multi-Site Support ................................................. 34
Inter Server Call Control Feature........................................................ 36
ISCC Routing Types ........................................................................... 40
Inter Server Call Control/Call Overflow Feature ................................. 50
The Event Propagation Feature.......................................................... 54
Transfer Connect Service ................................................................... 55
Agent Reservation................................................................................... 56
Contents
4 Framework 7
Licensing Requirements .......................................................................... 57
Media Layer Requires Licensing ........................................................ 57
Licensing Basic Implementations........................................................ 57
Licensing HA Implementations ........................................................... 58
Licensing Multi-Site Implementations ................................................. 58
Next Steps ............................................................................................... 58
Chapter 3 T-Server Configuration and Installation ............................................. 59
Environment Prerequisites ...................................................................... 59
Software Prerequisites for T-Server.................................................... 60
Hardware and Network Environment.................................................. 60
Media Layer Requires Licensing ........................................................ 61
The Media Layer and LCA.................................................................. 61
About Configuration Options............................................................... 61
T-Server Deployment Methods................................................................ 62
General Order of Deployment............................................................. 62
Wizard Deployment of T-Server .............................................................. 63
Wizard Configuration of T-Server ....................................................... 63
Wizard Installation of T-Server............................................................ 64
Manual Deployment of T-Server.............................................................. 65
Manually Configuring Telephony Objects............................................ 65
Manual Configuration of T-Server....................................................... 67
Manual Installation of T-Server ........................................................... 68
After Completing the Manual Installation ............................................ 70
Next Steps ............................................................................................... 70
Chapter 4 High-Availability Configuration and Installation ............................... 71
Prerequisites............................................................................................ 72
Requirements...................................................................................... 72
Synchronization Between Redundant T-Servers ................................ 72
Warm Standby Deployment..................................................................... 73
General Order of Deployment............................................................. 73
Manually Modifying T-Servers for Warm Standby............................... 73
Warm Standby Installation of Redundant T-Servers ........................... 74
Hot Standby Deployment......................................................................... 74
General Order of Deployment............................................................. 75
Wizard Deployment of HA Proxy ........................................................ 75
Manual Deployment of HA Proxy........................................................ 77
Manually Modifying T-Servers for Hot Standby................................... 79
Hot Standby Installation of Redundant T-Servers ............................... 81
Next Steps ............................................................................................... 81
T-Server and HA Proxy for Avaya DEFINITY ECS (MV)—Deployment Guide 5
Contents
Chapter 5 Multi-Site Configuration and Installation ........................................... 83
Prerequisites............................................................................................ 83
Configuring Multi-Site Support................................................................. 84
Applications ........................................................................................ 84
Switches ............................................................................................. 85
Configuring DNs ................................................................................. 88
Activating Event Propagation.............................................................. 91
Example 1........................................................................................... 92
Example 2........................................................................................... 93
Next Steps ............................................................................................... 94
Chapter 6 Starting and Stopping
T-Server Components .................................................................... 95
Introduction.............................................................................................. 95
Starting and Stopping with the Management Layer ................................. 97
Starting with Startup Files ........................................................................ 98
Starting Manually ..................................................................................... 99
HA Proxy........................................................................................... 102
T-Server ............................................................................................ 103
Verifying Successful Startup .................................................................. 103
Stopping Manually ................................................................................. 104
Starting and Stopping with Windows Services Manager ....................... 104
Next Steps ............................................................................................. 105
Part 2 Part Two: Reference Information ...................................................... 107
Chapter 7 Avaya DEFINITY ECS (MV) Switch-Specific Configuration ............ 109
Known Limitations ................................................................................. 109
Setting DN Types for the Avaya DEFINITY ECS (MV) Switch ...............111
CTI Link Configuration ...................................................................... 112
ASAI Link Configuration.................................................................... 113
ASAI Station Configuration ............................................................... 115
TACW Configuration ......................................................................... 116
Avaya DEFINITY ECS (MV) Switch Requirements ............................... 117
display vector 1................................................................................. 119
display vector 2................................................................................. 119
ASAI Split Configuration ................................................................... 120
Genesys Requirements for the Avaya DEFINITY ECS (MV) switch ..... 120
Examples of Warm Standby Configuration............................................ 122
剩余213页未读,继续阅读
wujianxin19820101
- 粉丝: 1
- 资源: 1
上传资源 快速赚钱
- 我的内容管理 收起
- 我的资源 快来上传第一个资源
- 我的收益 登录查看自己的收益
- 我的积分 登录查看自己的积分
- 我的C币 登录后查看C币余额
- 我的收藏
- 我的下载
- 下载帮助
会员权益专享
最新资源
- ExcelVBA中的Range和Cells用法说明.pdf
- 基于单片机的电梯控制模型设计.doc
- 主成分分析和因子分析.pptx
- 共享笔记服务系统论文.doc
- 基于数据治理体系的数据中台实践分享.pptx
- 变压器的铭牌和额定值.pptx
- 计算机网络课程设计报告--用winsock设计Ping应用程序.doc
- 高电压技术课件:第03章 液体和固体介质的电气特性.pdf
- Oracle商务智能精华介绍.pptx
- 基于单片机的输液滴速控制系统设计文档.doc
- dw考试题 5套.pdf
- 学生档案管理系统详细设计说明书.doc
- 操作系统PPT课件.pptx
- 智慧路边停车管理系统方案.pptx
- 【企业内控系列】企业内部控制之人力资源管理控制(17页).doc
- 温度传感器分类与特点.pptx
资源上传下载、课程学习等过程中有任何疑问或建议,欢迎提出宝贵意见哦~我们会及时处理!
点击此处反馈
安全验证
文档复制为VIP权益,开通VIP直接复制
信息提交成功
评论1