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ISO_IEC_90003_2004 Quality Assurance on Software.pdf
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ISO_IEC_90003_2004 Quality Assurance on Software.pdf
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INTERNATIONAL
STANDARD
ISO/IEC
90003
First edition
2004-02-15
Reference number
ISO/IEC 90003:2004(E)
©
ISO/IEC 2004
Software engineering — Guidelines for
the application of ISO 9001:2000 to
computer software
Ingénierie du logiciel — Lignes directrices pour l'application de
l'ISO 9001:2000 aux logiciels informatiques
Licensed to SABAH LAND DEVELOPMENT BOARD/NGAN HONG NG
ISO Store order #: 729079/Downloaded: 2006-02-23
Single user licence only, copying and networking prohibited
ISO/IEC 90003:2004(E)
ii
©
ISO/IEC 2004 – All rights reserved
PDF disclaimer
This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall
not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In
downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat
accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation
parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the
unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.
© ISO/IEC 2004
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
Licensed to SABAH LAND DEVELOPMENT BOARD/NGAN HONG NG
ISO Store order #: 729079/Downloaded: 2006-02-23
Single user licence only, copying and networking prohibited
ISO/IEC 90003:2004(E)
©
ISO/IEC 2004 – All rights reserved
iii
Contents Page
1 Scope .................................................................................................................................................... 1
1.1 General ................................................................................................................................................. 1
1.2 Application ........................................................................................................................................... 1
2 Normative references .......................................................................................................................... 2
3 Terms and definitions .......................................................................................................................... 2
4 Quality management system .............................................................................................................. 5
4.1 General requirements ......................................................................................................................... 5
4.2 Documentation requirements ............................................................................................................ 6
4.2.1 General .............................................................................................................................................. 6
4.2.2 Quality manual .................................................................................................................................. 6
4.2.3 Control of documents ...................................................................................................................... 7
4.2.4 Control of records ............................................................................................................................ 7
5 Management responsibility ................................................................................................................ 8
5.1 Management commitment .................................................................................................................. 8
5.2 Customer focus ................................................................................................................................... 8
5.3 Quality policy ....................................................................................................................................... 9
5.4 Planning ............................................................................................................................................... 9
5.4.1 Quality objectives ............................................................................................................................. 9
5.4.2 Quality management system planning ........................................................................................... 9
5.5 Responsibility, authority and communication ................................................................................ 10
5.5.1 Responsibility and authority ......................................................................................................... 10
5.5.2 Management representative .......................................................................................................... 10
5.5.3 Internal communication ................................................................................................................. 11
5.6 Management review .......................................................................................................................... 11
5.6.1 General ............................................................................................................................................ 11
5.6.2 Review input ................................................................................................................................... 11
5.6.3 Review output ................................................................................................................................. 12
6 Resource management ..................................................................................................................... 12
6.1 Provision of resources ...................................................................................................................... 12
6.2 Human resources .............................................................................................................................. 12
6.2.1 General ............................................................................................................................................ 12
6.2.2 Competence, awareness and training .......................................................................................... 13
6.3 Infrastructure ..................................................................................................................................... 13
6.4 Work environment ............................................................................................................................. 14
7 Product realization ............................................................................................................................. 14
7.1 Planning of product realization ........................................................................................................ 14
7.1.1 Software life cycle .......................................................................................................................... 15
7.1.2 Quality planning ............................................................................................................................. 15
7.2 Customer-related processes ............................................................................................................ 16
Licensed to SABAH LAND DEVELOPMENT BOARD/NGAN HONG NG
ISO Store order #: 729079/Downloaded: 2006-02-23
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ISO/IEC 90003:2004(E)
iv
©
ISO/IEC 2004 – All rights reserved
7.2.1 Determination of requirements related to the product ............................................................... 16
7.2.2 Review of requirements related to the product ........................................................................... 18
7.2.3 Customer communication ............................................................................................................. 20
7.3 Design and development .................................................................................................................. 21
7.3.1 Design and development planning ............................................................................................... 21
7.3.2 Design and development inputs ................................................................................................... 23
7.3.3 Design and development outputs ................................................................................................. 24
7.3.4 Design and development review ................................................................................................... 25
7.3.5 Design and development verification ........................................................................................... 26
7.3.6 Design and development validation ............................................................................................. 26
7.3.7 Control of design and development changes .............................................................................. 28
7.4 Purchasing ......................................................................................................................................... 28
7.4.1 Purchasing process ....................................................................................................................... 28
7.4.2 Purchasing information ................................................................................................................. 30
7.4.3 Verification of purchased product ................................................................................................ 30
7.5 Production and service provision .................................................................................................... 31
7.5.1 Control of production and service provision ............................................................................... 31
7.5.2 Validation of processes for production and service provision .................................................. 34
7.5.3 Identification and traceability ........................................................................................................ 34
7.5.4 Customer property ......................................................................................................................... 35
7.5.5 Preservation of product ................................................................................................................. 36
7.6 Control of monitoring and measuring devices ............................................................................... 37
8 Measurement, analysis and improvement ....................................................................................... 38
8.1 General ............................................................................................................................................... 38
8.2 Monitoring and measurement .......................................................................................................... 38
8.2.1 Customer satisfaction .................................................................................................................... 38
8.2.2 Internal audit ................................................................................................................................... 39
8.2.3 Monitoring and measurement of processes ................................................................................ 40
8.2.4 Monitoring and measurement of product ..................................................................................... 40
8.3 Control of nonconforming product .................................................................................................. 41
8.4 Analysis of data ................................................................................................................................. 42
8.5 Improvement ...................................................................................................................................... 42
8.5.1 Continual improvement .................................................................................................................. 42
8.5.2 Corrective action ............................................................................................................................ 43
8.5.3 Preventive action ............................................................................................................................ 43
Annex A (informative) Additional guidance in the implementation of ISO 9001:2000 available in
ISO/IEC JTC 1/SC 7 and ISO/TC 176 standards ....................................................................................... 44
Annex B (informative) Planning in ISO/IEC 90003 and ISO/IEC 12207 ................................................... 49
Bibliography ............................................................................................................................................... 53
Licensed to SABAH LAND DEVELOPMENT BOARD/NGAN HONG NG
ISO Store order #: 729079/Downloaded: 2006-02-23
Single user licence only, copying and networking prohibited
ISO/IEC 90003:2004(E)
©
ISO/IEC 2004 – All rights reserved
v
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees established
by the respective organization to deal with particular fields of technical activity. ISO and IEC technical
committees collaborate in fields of mutual interest. Other international organizations, governmental and non-
governmental, in liaison with ISO and IEC, also take part in the work.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC
JTC 1. Draft International Standards adopted by the joint technical committee are circulated to national bodies
for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies
casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 90003 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 7, Software and system engineering.
This first edition of ISO/IEC 90003 cancels and replaces ISO 9000-3:1997, which has been updated for
conformity with ISO 9001:2000. ISO 9000-3:1997 was under the responsibility of ISO/TC 176/SC 2.
Licensed to SABAH LAND DEVELOPMENT BOARD/NGAN HONG NG
ISO Store order #: 729079/Downloaded: 2006-02-23
Single user licence only, copying and networking prohibited
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