Preface
This section lists various resources that are available for help with using A baqu s Unified FEA software.
Support
Both technical softw are support (for problem s with creatingamodelorperformingananalysis)andsystems
support (for installation, licensing, and hardware-related problems) for Abaqus a re offered through a global
network of support offices, as well as through our online support system. Contact information for our
regional offices is accessible from
SIMULIA→Locations at www.3ds.com/simulia. The online supp ort
system is accessible by selecting the
SUBMIT A R EQUEST link at Suppor t - Dassault Systèmes
(http://www.3ds.com/support).
Online suppor t
Dassault Systèmes provides a knowledge base of questions and answers, solutions to questions that we have
answered, and guidelines o n how to use Abaqu s, Engineering Process Composer, Isight, Tosca, fe-safe, and
other SIMULIA produ cts. The knowledge base is available b y using the
Search our Knowledge option on
www.3ds.com/sup port (http://www.3ds.com/support).
By using the online support system, you can also submit new requests for support. All su pport/service
requests are tracked. If you contact us by mean s outside the system to discuss an existing support prob lem
and you know the support request number, please m ention it so that we can query the support system to see
what the latest action has been.
Training
All SIMULIA regional offices offer regularly scheduled public training classes. The courses are offered in
a traditional classroom fo rm and via the Web. We also provide training semin ars at customer sit es. All
training classes and seminars inclu de wo rkshops to provide as much practical experience with Abaqus as
possible. For a schedule and descriptions of available classes, see the
Training link at www.3ds.com/p rod ucts-
services/simulia (www.3ds.com/products-services/simulia) or call your support office.
Feedback
We welco me any suggestions for improvem ents to Abaqus software, the support tool, or documentation.
We will ensure that any enhancement requests you make are considered for future releases. If you wish to
make a suggestion about the service or products, refer to www.3ds.com/simulia. Complain ts should be mad e
by contacting your support office or by visiting
SIMULIA→Quality A ssurance at www.3ds.com/sim ulia
(www.3ds.com/simulia).
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