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AccessData

FTK Imager

User Guide

AccessData Legal and Contact Information Legal Information | 2

AccessData Legal and Contact

Information

Document date: March 21, 2012

Legal Information

stored on a retrieval system, or transmitted without the express written consent of the publisher.

AccessData Group, LLC makes no representations or warranties with respect to the contents or use of this

documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any

particular purpose. Further, AccessData Group, LLC reserves the right to revise this publication and to make

changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes.

Further, AccessData Group, LLC makes no representations or warranties with respect to any software, and

specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

Further, AccessData Group, LLC reserves the right to make changes to any and all parts of AccessData

software, at any time, without any obligation to notify any person or entity of such changes.

You may not export or re-export this product in violation of any applicable laws or regulations including, without

limitation, U.S. export regulations or the laws of the country in which you reside.

AccessData Group, LLC.

384 South 400 West

Suite 200

Lindon, Utah 84042

U.S.A.

www.accessdata.com

AccessData Trademarks and Copyright Information

AccessData® is a registered trademark of AccessData Group, LLC.

Distributed Network Attack® is a registered trademark of AccessData Group, LLC.

DNA® is a registered trademark of AccessData Group, LLC.

Forensic Toolkit® is a registered trademark of AccessData Group, LLC.

FTK® is a registered trademark of AccessData Group, LLC.

Password Recovery Toolkit® is a registered trademark of AccessData Group, LLC.

PRTK® is a registered trademark of AccessData Group, LLC.

Registry Viewer® is a registered trademark of AccessData Group, LLC.

AccessData Legal and Contact Information Documentation Conventions | 3

A trademark symbol (®, ™, etc.) denotes an AccessData Group, LLC. trademark. With few exceptions, and

unless otherwise notated, all third-party product names are spelled and capitalized the same way the owner

spells and capitalizes its product name. Third-party trademarks and copyrights are the property of the trademark

and copyright holders. AccessData claims no responsibility for the function or performance of third-party

products.

Third party acknowledgements:

AFF® and AFFLIB® Copyright® 2005, 2006, 2007, 2008 Simson L. Garfinkel and Basis Technology

Documentation Conventions

In AccessData documentation, a number of text variations are used to indicate meanings or actions. For

example, a greater-than symbol (>) is used to separate actions within a step. Where an entry must be typed in

using the keyboard, the variable data is set apart using [

variable_data] format. Steps that required the user to

click on a button or icon are indicated by Bolded text. This Italic font indicates a label or non-interactive item in

the user interface.

A trademark symbol (®, ™, etc.) denotes an AccessData Group, LLC. trademark. Unless otherwise notated, all

third-party product names are spelled and capitalized the same way the owner spells and capitalizes its product

name. Third-party trademarks and copyrights are the property of the trademark and copyright holders.

AccessData claims no responsibility for the function or performance of third-party products.

Registration

The AccessData product registration is done at AccessData after a purchase is made, and before the product is

shipped. The licenses are bound to either a

USB security device, or a Virtual CmStick, according to your

purchase.

Subscriptions

AccessData provides a one-year licensing subscription with all new product purchases. The subscription allows

you to access technical support, and to download and install the latest releases for your licensed products during

the active license period.

Following the initial licensing period, a subscription renewal is required annually for continued support and for

updating your products. You can renew your subscriptions through your AccessData Sales Representative.

Use LicenseManager to view your current registration information, to check for product updates and to download

the latest product versions, where they are available for download. You can also visit our web site,

www.accessdata.com

anytime to find the latest releases of our products.

For more information, see Managing Licenses in your product manual or on the AccessData web site.

AccessData Contact Information

Your AccessData Sales Representative is your main contact with AccessData Group, LLC. Also, listed below are

the general AccessData telephone number and mailing address, and telephone numbers for contacting

individual departments.

AccessData Legal and Contact Information Professional Services | 5

Note: All support inquiries are typically responded to within one business day. If there is an urgent need for

support, contact AccessData by phone during normal business hours.

Documentation

Please email AccessData regarding any typos, inaccuracies, or other problems you find with the documentation:

documentation@accessdata.com

Professional Services

The AccessData Professional Services staff comes with a varied and extensive background in digital

investigations including law enforcement, counter-intelligence, and corporate security. Their collective

experience in working with both government and commercial entities, as well as in providing expert testimony,

enables them to provide a full range of computer forensic and eDiscovery services.

At this time, Professional Services provides support for sales, installation, training, and utilization of FTK, FTK

Pro, Enterprise, eDiscovery, and Lab. They can help you resolve any questions or problems you may have

regarding these products

After Hours Support: Monday through Friday, 5:00 PM to 1:00 AM (UK/

London), except corporate holidays.

Voice: 801.377.5410 Option 5*.

After Hours Email-only Support: Monday through Friday, 1:00 AM to 5:00 AM (UK/

London), except corporate holidays.

Email: afterhours@accessdata.com

Other

Web Site: http://www.AccessData.com/Support

The Support web site allows access to Discussion

Forums, Downloads, Previous Releases, our

Knowledgebase, a way to submit and track your

“trouble tickets”, and in-depth contact information.

AD SUMMATION

Americas/Asia-Pacific:

800.786.2778 (North America).

415.659.0105.

Email: support@summation.com

Standard Support: Monday through Friday, 6:00 AM– 6:00 PM (PST),

except corporate holidays.

After Hours Support: Monday through Friday by calling 415.659.0105.

After Hours Email-only Support: Between 12am and 4am (PST) Product Support is

available only by email at

afterhours@accessdata.com.

AD Summation CaseVault

866.278.2858

Email: support@casevault.com

Monday through Friday, 8:00 AM – 6:00 PM (EST),

except corporate holidays.

AD Summation Discovery Cracker

866.833.5377

Email: dcsupport@accessdata.com

Support Hours:

Monday through Friday, 7:00 AM – 7:00 PM (EST,

except corporate holidays.

TABLE 1-2

AD Customer & Technical Support Contact Information (Continued)

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