没有合适的资源?快使用搜索试试~ 我知道了~
首页ServiceNow-Data-Model-v3.4 ServiceNow 数据模型CMDB,ITSM 数据模型,ITOM数据模型
ServiceNow-Data-Model-v3.4 ServiceNow 数据模型CMDB,ITSM 数据模型,ITOM数据模...
5星 · 超过95%的资源 需积分: 48 67 下载量 133 浏览量
更新于2023-03-16
评论 1
收藏 1.05MB PDF 举报
ServiceNow-Data-Model-v3.4 ServiceNow 数据模型CMDB,ITSM 数据模型,ITOM数据模型
资源详情
资源评论
资源推荐
Organizational
Data Model
Task
Data Model
Service Catalog
Data Model
CMDB
Data Model
Asset & Contract
Data Model
1
2 3
4
5
Supported by
Approval Group
Managed by
CI linked to Asset
Assigned to
Owner
Location
Chargeback to
Caller
Requested by
Assigned to
Location
Catalog Task
Approval Task
Requested by
Requested for
Business
Service
High Level ServiceNow Data
Model Relationships
Affected CI
Impacted Service
IT Cost Management
Data Model
Cost Center
Department
Expense
Allocation
Expense
Line
CI Cards
Expense
Line
Task
Cards
7
Available
for
Model
Data Model
6
SLA
Data Model
8
Knowledge
Data Model
9
Affected
Products
Content
Item
Contract Users
Contract Locations
Assets Covered
Measures Service
Levels provided
Model Category
Organizational Data Model
1
User
sys_user
Company
core_company
Group
sys_user_group
Roles
sys_user_role
Manager
Types (examples)
Support (ActionCentre)
Access (DL, Security)
Catalog: (Approval)
Change (CAB)
Is member of
sys_user_grmember
Has roles
sys_group_has_role
Has roles
sys_user_has_role
Parent
Parent
Department
cmn_department
Parent
Location
cmn_location
Parent
Cost Center
cmn_cost_center
Stockroom
alm_stockroom
Building
cmn_building
Organizational Data Model (Hierarchical example)
1b
User
sys_user
Company
core_company
Group
sys_user_group
eg. Network-East
Roles
sys_user_role
Types (examples)
Support (ActionCentre)
Access (DL, Security)
Catalog: (Approval)
Change (CAB)
Is member of
sys_user_grmember
Has roles
sys_group_has_role
Has roles
sys_user_has_role
Department
cmn_department
Type: Department
Location
cmn_location
Type: Room
Cost Center
cmn_cost_center
Type: Cost Center
Parent
Stockroom
alm_stockroom
Department
cmn_department
Type: Business Unit
Department
cmn_department
Type: Section
Department
cmn_department
Type: Division
Parent
Parent
Parent
Cost Center
cmn_cost_center
Type: Customer
Cost Center
cmn_cost_center
Type: PNL
Parent
Parent
Location
cmn_location
Type: Building
Location
cmn_location
Type: City
Location
cmn_location
Type: Prov/State
Location
cmn_location
Type: Country
Parent
Parent
Parent
Parent
Company
core_company
Parent
Group
sys_user_group
eg. Network
Parent
Contained Skills
cmn_skill_contains
User
sys_user
Group
sys_user_group
Is member of
(sys_user_grmember)
Product
Model
cmdb_model
Skills
cmn_skill
Has Skills
(sys_user_has_skill)
Skills Required for
Model Maintenance
cmn_m2m_skill_model
Has Skills
sys_group_has_skill
Task
task
Tasks can be assigned
based on required skills
Skills Management Data Model
1b
Task
task
Incident
incident
Problem
problem
KB submission
kb_submission
Planned Task
planned_task
- Active
- Activity Due
- Additional Comments
- Approval
- Approval History
- Approval set
- Assigned to
- Assignment Group
- Business Duration
- Close Notes
- Closed
- Closed by
- Comments & Work notes
- Company
- Configuration Item
- Contact Type
- Contract
- Correlation ID
- Correlation display
- Created
- Created by
- Delivery plan
- Delivery task
- Description
- Domain
- Due date
- Duration
- Escalation
- Expected start
- Follow up
- Group list
- Impact
Task Data Model Extensions
2
Problem Task
problem_task
Group Approval
sysapproval_group
Request
sc_request
Requested Item
sc_req_item
Catalog Task
sc_task
Loaner Request
loaner_request
Work Order
wm_order
Work Task
wm_task
Ticket
ticket
Issue
issue
- Knowledge
- Location
- Made SLA
- Number
- Opened
- Opened by
- Order
- Parent
- Priority
- Reassignment Count
- SLA due
- Service offering
- Short Description
- Skills
- State
- Sys ID
- Task type
- Time worked
- Updated
- Updated by
- Updates
- Upon approval
- Upon reject
- Urgency
- User input
- Watch list
- Work end
- Work notes
- Work notes list
- Work start
- Questions
- Label
Service Task
sm_task
Private Task
vtb_task
Facilities Request
facilities_request
HR Case
hr_case
Facilities Request
Task
facilities_request_task
HR Task
hr_task
Change Request
change_request
Change Phase
change_phase
Change Task
change_task
Service Order
sm_order
See next page
Fields defined at task level
(inherited by all extended tables)
Activity
grc_activity
Chat Queue Entry
chat_queue_entry
Requirements
grc_audit_requirement
Audit Observations
grc_observation
Demand
dmn_demand
Change Request
IMAC
change_request_imac
HR Change
hr_change
剩余65页未读,继续阅读
不止鱼
- 粉丝: 61
- 资源: 27
上传资源 快速赚钱
- 我的内容管理 收起
- 我的资源 快来上传第一个资源
- 我的收益 登录查看自己的收益
- 我的积分 登录查看自己的积分
- 我的C币 登录后查看C币余额
- 我的收藏
- 我的下载
- 下载帮助
会员权益专享
最新资源
- ExcelVBA中的Range和Cells用法说明.pdf
- 基于单片机的电梯控制模型设计.doc
- 主成分分析和因子分析.pptx
- 共享笔记服务系统论文.doc
- 基于数据治理体系的数据中台实践分享.pptx
- 变压器的铭牌和额定值.pptx
- 计算机网络课程设计报告--用winsock设计Ping应用程序.doc
- 高电压技术课件:第03章 液体和固体介质的电气特性.pdf
- Oracle商务智能精华介绍.pptx
- 基于单片机的输液滴速控制系统设计文档.doc
- dw考试题 5套.pdf
- 学生档案管理系统详细设计说明书.doc
- 操作系统PPT课件.pptx
- 智慧路边停车管理系统方案.pptx
- 【企业内控系列】企业内部控制之人力资源管理控制(17页).doc
- 温度传感器分类与特点.pptx
资源上传下载、课程学习等过程中有任何疑问或建议,欢迎提出宝贵意见哦~我们会及时处理!
点击此处反馈
安全验证
文档复制为VIP权益,开通VIP直接复制
信息提交成功
评论1