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用户体验的要素(Elements of User Experience)

英文高清PDF版 Ajax之父的预言之作,体现Web 2.0思想精髓.. 本书是ajax之父的经典之作。本书用简洁的语言系统化地诠释了设计、技术和商业融合是最重要的发展趋势。全书共8章,包括关于用户体验以及为什么它如此重要,认识这些要素、战略层、范围层、结构层、框架层、表现层以及要素的应用。
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THE ELEMENTS OF
USER EXPERIENCE
Jesse James Garrett
Written and Illustrated by
USERCENTERED DESIGN
FOR THE WEB AND BEYOND
SECOND EDITION

The Elements of User Experience: User-Centered Design for the Web and Beyond,
Second Edition
Jesse James Garrett
New Riders1249 Eighth Street
Berkeley, CA 94710
510/524-2178
510/524-2221 (fax)
Find us on the Web at: www.newriders.com
To report errors, please send a note to errata@peachpit.com
New Riders is an imprint of Peachpit, a division of Pearson Education.
Copyright © 2011 by Jesse James Garrett
Project Editor: Michael J. Nolan
Development Editor: Rose Weisburd
Production Editor: Tracey Croom
Copyeditor: Doug Adrianson
Proofreader: Gretchen Dykstra
Indexer: Valerie Perry
Cover Designer: Aren Howell Straiger
Interior Designer: Kim Scott
Compositor: Kim Scott
Notice of Rights
All rights reserved. No part of this book may be reproduced or transmitted in any form by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of the publisher. For information on getting permission for reprints and
excerpts, contact permissions@peachpit.com.
Notice of Liability
The information in this book is distributed on an “As Is” basis without warranty. While every
precaution has been taken in the preparation of the book, neither the author nor Peachpit shall
have any liability to any person or entity with respect to any loss or damage caused or alleged
to be caused directly or indirectly by the instructions contained in this book or by the computer
software and hardware products described in it.
Trademarks
Many of the designations used by manufacturers and sellers to distinguish their products are
claimed as trademarks. Where those designations appear in this book, and Peachpit was aware
of a trademark claim, the designations appear as requested by the owner of the trademark.
All other product names and services identified throughout this book are used in editorial
fashion only and for the benefit of such companies with no intention of infringement of the
trademark. No such use, or the use of any trade name, is intended to convey endorsement or
other affiliation with this book.
ISBN 13: 978-0-321-68368-7
ISBN 10: 0-321-68368-4
9 8 7 6 5 4 3 2 1
Printed and bound in the United States of America

For my wife, Rebecca Blood Garrett,
who makes all things possible.

iv
THE ELEMENTS OF USER EXPERIENCE
Table of Contents
CHAPTER 1
User Experience and Why It Matters 2
Everyday Miseries 3
Introducing User Experience 4
From Product Design to User Experience Design 7
Designing (for) Experience: Use Matters 8
User Experience and the Web 9
Good User Experience Is Good Business 12
Minding Your Users 17
CHAPTER 2
Meet the Elements 18
The Five Planes 19
The Surface Plane 20
The Skeleton Plane 20
The Structure Plane 20
The Scope Plane 21
The Strategy Plane 21
Building from Bottom to Top 21
A Basic Duality 25
The Elements of User Experience 28
The Strategy Plane 28
The Scope Plane 29
The Structure Plane 30
The Skeleton Plane 30
The Surface Plane 30
Using the Elements 31
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