Preface
This section lists various resources that are available for help with using Abaqus Unified FEA software.
Support
Both technical software support (for problems with creatingamodelorperformingananalysis)andsystems
support (for installation, licensing, and hardware-related problems) for Abaqus are offered through a global
network of support offices, as well as through our online support system. Regional contact information is
accessible from
SIMULIA→Locations at www.3ds.com/simulia. The online support system is accessible
by selecting the
SUBMIT A REQUEST link at www.3ds.com/support-training (http://www.3ds.com/support-
training/).
Online support
Dassault Systèmes provides a knowledge base of questions and answers, solutions to questions that we have
answered, and guidelines on how to use Abaqus, Engineering Process Composer, Isight, Tosca, fe-safe,
and other SIMULIA products. The knowledge base is available from www.3ds.com/support-training
(http://www.3ds.com/support-training/).
By using the online support system, you can also submit new requests for support. All support/service
requests are tracked. If you contact us by means outside the system to discuss an existing support problem
and you know the support request number, please mention it so that we can query the knowledge base to see
what the latest action has been.
Training
All support offices offer regularly scheduled public training classes. The courses are offered in a traditional
classroom form and via the Web. We also provide training seminars at customer sites. All training classes and
seminars include workshops to provide as much practical experience with Abaqus as possible. For a schedule
and descriptions of available classes, see the
Training Classes link at www.3ds.com/simulia or call your
support office.
Feedback
We welcome any suggestions for improvements to Abaqus software, the support program, or documentation.
We will ensure that any enhancement requests you make are considered for future releases. If you wish to
make a suggestion about the service or products, refer to www.3ds.com/simulia. Complaints should be made
by contacting your support office or by visiting
SIMULIA→Quality Assurance at www.3ds.com/simulia.
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