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Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions: * a
centrally managed communication solution * a
customer service solution
* a resort portal
* a chat solution
* a check-in solution
Communication
* Communication between team members must be centrally managed and unified in Microsoft Teams. * When
the company confirms an event they, must provide a list of guest's names and email addresses. * You must send
guests a welcome email that includes a unique registration number for authentication with the resort's portal.
* Guests must receive a separate email to verify proof of ownership for their registration.
Event attendance
* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-
select an after-meeting event
* Prior to the event, guests must be able to identify any personal dietary restrictions.
Check-in processes
* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-
in solution will use some data that is stored in Microsoft Excel.
* The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution. * The check-
in solution must have a screen where the guest will select either yes or no to health and wellness questions.
* Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to
confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
* Data must be entered in each screen before users move on to the next screen.
Marketing
* To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the
business cards into Alpine Ski House's marketing system.
* The solution must not require any effort or manual entry from the guest to prevent any mistyped
information and to make it more appealing to the guest to participate.
Hotel policies and event inquiries
The portal must allow the guest to ask questions about hotel policies, event information, weather reports,
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