HPProLiantGen8故障排除指南.pdf

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HP ProLiant Gen8 故障排除指南

第二卷：错误消息

摘要

本指南列出了与 HP ProLiant 服务器、HP iLO、

HP Smart Array 存储、HP Onboard

Administrator、HP Virtual Connect、ROM 和

Configuration Replication Utility 关联的错误消

息。本文适合安装和管理服务器或服务器刀片以及

对其进行故障排除的人员使用。HP 假定您有资格

维修计算机设备，并经过培训能够识别高压带电危

险产品。

1 简介 ................................................................................................................................................................. 1

概述 ...................................................................................................................................................... 1

2 HP ProLiant 服务器错误 ............................................................................................................................... 2

ADU 错误消息 ...................................................................................................................................... 2

ADU 错误消息简介 .............................................................................................................. 2

Accelerator Board not Detected ........................................................................ 2

Accelerator Error Log ........................................................................................ 2

Accelerator Parity Read Errors: X .................................................................... 2

Accelerator Parity Write Errors: X .................................................................... 2

Accelerator Status: Cache was Automatically Configured During Last

Controller Reset ................................................................................................. 2

Accelerator Status: Data in the Cache was Lost... ........................................ 2

Accelerator Status: Dirty Data Detected has Reached Limit... ...................... 3

Accelerator

Status: Dirty Data Detected... ....................................................... 3

Accelerator Status: Excessive ECC Errors Detected in at Least One

Cache Line... ...................................................................................................... 3

Accelerator Status: Excessive ECC Errors Detected in Multiple Cache

Lines... ................................................................................................................. 3

Accelerator Status: Obsolete Data Detected ................................................... 3

Accelerator Status: Obsolete Data was Discarded ......................................... 3

Accelerator Status: Obsolete Data was Flushed (Written) to Drives ............ 3

Accelerator Status: Permanently Disabled ....................................................... 4

Accelerator Status: Possible Data Loss

in Cache .......................................... 4

Accelerator Status: Temporarily Disabled ........................................................ 4

Accelerator Status: Unrecognized Status ......................................................... 4

Accelerator Status: Valid Data Found at Reset .............................................. 4

Accelerator Status: Warranty Alert ................................................................... 4

Adapter/NVRAM ID Mismatch ........................................................................... 4

Array Accelerator Battery Pack X not Fully Charged ..................................... 4

Array Accelerator Battery Pack X Below Reference Voltage

(Recharging) ....................................................................................................... 4

Board in Use by Expand Operation ................................................................. 5

Board not Attached ............................................................................................ 5

ZHCN iii

Cache Has Been Disabled Because ADG Enabler Dongle is Broken or

Missing ................................................................................................................ 5

Cache Has Been Disabled; Likely Caused By a Loose Pin on One of

the RAM Chips .................................................................................................. 5

Configuration Signature is Zero ........................................................................ 5

Configuration Signature Mismatch .................................................................... 5

Controller Communication Failure Occurred .................................................... 5

Controller Detected. NVRAM Configuration not Present ................................ 5

Controller Firmware Needs Upgrading ............................................................. 5

Controller is Located in Special "Video"

Slot .................................................. 6

Controller Is Not Configured ............................................................................. 6

Controller Reported POST Error. Error Code: X ............................................ 6

Controller Restarted with a Signature of Zero ................................................ 6

Disable Command Issued ................................................................................. 6

Drive (Bay) X Firmware Needs Upgrading ...................................................... 6

Drive (Bay) X has Insufficient Capacity for its Configuration ........................ 6

Drive (Bay) X has Invalid M&P Stamp ............................................................ 6

Drive (Bay) X Has Loose Cable ...................................................................... 6

Drive (Bay) X is a

Replacement Drive ............................................................ 7

Drive (Bay) X is a Replacement Drive Marked OK ....................................... 7

Drive (Bay) X is Failed ..................................................................................... 7

Drive (Bay) X is Undergoing Drive Recovery ................................................. 7

Drive (Bay) X Upload Code Not Readable ..................................................... 7

Drive (Bay) X Was Inadvertently Replaced ..................................................... 7

Drive Monitoring Features Are Unobtainable ................................................... 8

Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y .................... 8

Drive

Time-Out Occurred on Physical Drive Bay X ....................................... 8

Drive X Indicates Position Y ............................................................................. 8

Duplicate Write Memory Error .......................................................................... 8

Error Occurred Reading RIS Copy from SCSI Port X Drive ID ................... 8

FYI: Drive (Bay) X is Third-Party Supplied ..................................................... 8

Identify Logical Drive Data did not Match with NVRAM ................................ 8

Insufficient adapter resources ........................................................................... 9

Inter-Controller Link Connection Could Not Be Established ........................... 9

Less

Than 75% Batteries at Sufficient Voltage .............................................. 9

Less Than 75% of Batteries at Sufficient Voltage Battery Pack X

Below Reference Voltage .................................................................................. 9

Logical Drive X Failed Due to Cache Error .................................................... 9

Logical Drive X Status = Failed ....................................................................... 9

iv ZHCN

Logical Drive X Status = Interim Recovery (Volume Functional, but not

Fault Tolerant) .................................................................................................... 9

Logical Drive X Status = Loose Cable Detected... ......................................... 9

Logical Drive X Status = Overheated ............................................................ 10

Logical Drive X Status = Overheating ........................................................... 10

Logical Drive X Status = Recovering (rebuilding data on a replaced

drive) ................................................................................................................. 10

Logical Drive X Status = Wrong Drive Replaced ......................................... 10

Loose Cable

Detected - Logical Drives May Be Marked FAILED Until

Corrected .......................................................................................................... 10

Mirror Data Miscompare .................................................................................. 11

No Configuration for Array Accelerator Board ............................................... 11

One or More Drives is Unable to Support Redundant Controller

Operation .......................................................................................................... 11

Other Controller Indicates Different Hardware Model ................................... 11

Other Controller Indicates Different Firmware Version ................................. 11

Other Controller Indicates Different Cache Size ........................................... 11

Processor Reduced Power Mode Enabled in RBSU .................................... 11

Processor Not Started (Processor Stalled) .................................................... 12

Processor Not Started (Stepping Does Not Match) ...................................... 12

Processor Not Started (Unsupported Processor Stepping) .......................... 12

Processor Not Supported (Unsupported Core Speed) .................................. 12

RIS Copies Between Drives Do Not Match .................................................. 12

SCSI Port X Drive ID Y Failed - REPLACE (failure message) .................. 12

SCSI Port X, Drive ID Y Firmware Needs Upgrading ................................. 12

SCSI Port X,

Drive ID Y Has Exceeded the Following Threshold(s) ......... 12

SCSI Port X, Drive ID Y is not Stamped for Monitoring ............................ 12

SCSI Port X, Drive ID Y May Have a Loose Conncetion... ....................... 13

SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match .... 13

SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure

Errors Have

Been Detected in the Factory Monitor and Performance Data... ................ 13

SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have

Been Detected in the Power Monitor and Performance Data... .................. 13

SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure

message) .......................................................................................................... 13

Set Configuration Command Issued ............................................................... 13

Soft firmware upgrade required ...................................................................... 14

Storage Enclosure on

SCSI Bus X has a Cabling Error (Bus

Disabled)... ........................................................................................................ 14

Storage Enclosure on SCSI Bus X Indicated a Door Alert... ...................... 14

ZHCN v

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