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automotive quality systems handbook
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汽车质量手册,TS16949最全解释,适用于研发,生产,质量等工程师使用。
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Automotive
Quality Systems
Handbook
autottl.qxd 10/04/00 21:21 Page i

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Automotive
Quality Systems
Handbook
David Hoyle
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Butterworth-Heinemann Ltd
Linacre House, Jordan Hill, Oxford OX2 8DP
225 Wildwood Avenue, Woburn, MA 01801-2041
A division of Reed Educational and Professional Publishing Ltd
A member of the Reed Elsevier plc group
OXFORD BOSTON JOHANNESBURG
MELBOURNE NEW DELHI SINGAPORE
First published 2000
© David Hoyle 2000
All rights reserved. No part of this publication
may be reproduced in any material form (including
photocopying or storing in any medium by electronic
means and whether or not transiently or incidentally
to some other use of this publication) without the
written permission of the copyright holder except
in accordance with the provisions of the Copyright,
Designs and Patents Act 1988 or under the terms of a
licence issued by the Copyright Licensing Agency Ltd,
90 Tottenham Court Road, London, England W1P 9HE.
Applications for the copyright holders written permission
to reproduce any part of this publication should be addressed
to the publishers
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress
ISBN 0 7506 7243 9
Typeset by Butford Technical Publishing, Great Milton, Oxford
Printed and bound in Great Britain
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Preface xiii
Acknowledgements xv
Part 1 Understanding ISO/TS 16949 1
Chapter 1 The origins 3
Emergence of sector requirements 4
Emergence of a common certification scheme 13
Benefits 15
Chapter 2 Basic concepts 19
Quality 19
Classification of products and services 20
Quality and price 22
Quality and cost 22
High quality and low quality; poor quality and good quality 23
Quality characteristics 24
Quality, reliability, and safety 25
Quality parameters 25
Dimensions of quality 26
Achieving, sustaining, and improving quality 28
Quality control (QC) 31
Quality improvement (QI) 34
Quality assurance (QA) 37
Quality goals 40
Quality systems 41
Quality and ISO/TS 16949 43
A postscript on definitions 44
Chapter 3 The differences 45
Provisions of ISO/TS 16949 45
Scope of the standard 46
Differences with ISO 9001 46
Differences between existing automotive quality system requirements 48
Additional requirements 58
Removed requirements 60
Contents
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