HP LaserJet Pro M101-M134 故障排除英文手册

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"这份文档是惠普(HP) LaserJet Pro系列打印机的英文故障排除手册，包括M104a, M104w, M106w, M130nw, M130fw, M132a, M132nw, M132fn, M132snw, M132fw, M132fp, M134a以及M134fn等型号。手册共计262页，采用PDF格式，无加密，适用于专业维修人员进行设备维修参考，也适合用户进行简单的故障自诊断。" 该手册主要涵盖以下知识点： 1. **故障识别与诊断**：手册提供了详细的问题列表，帮助用户识别打印机可能出现的各种问题，如打印质量下降、设备无法正常启动、网络连接故障等。用户可以根据故障症状找到相应的解决步骤。 2. **打印机部件**：手册中详细介绍了LaserJet Pro M101-M106和LaserJet Pro MFP M129-M134系列打印机的各个组成部分，包括引擎、墨盒、纸张路径、控制面板等，便于理解打印机的工作原理和结构。 3. **部件拆卸与更换**：对于需要进行硬件维修的情况，手册提供了部分部件的拆卸和更换指导，包括正确的工具选择、安全操作注意事项和步骤说明。 4. **技术规格与编号**：手册还列出了关键部件的技术规格和零件编号，这对于寻找替换部件和订购维修配件非常有用。 5. **使用技巧**：TIP（提示）和Reinstallation tip（重装提示）等章节提供了实用的操作建议和快捷方法，帮助用户更高效地解决问题。 6. **版权与许可**：手册的开头明确了版权信息，指出未经惠普公司书面许可，禁止复制、改编或翻译。同时，强调了产品和服务仅遵循随附的保修声明，不提供额外保证。 7. **版本信息**：手册的版本为1.10/2016，这意味着可能存在更新版本，用户应关注HP官方网站获取最新的支持资料。 8. **商标信息**：手册中提到了Microsoft、Windows等是微软公司的注册商标，显示了这些软件与惠普打印机的兼容性。通过这份故障排除手册，用户可以学习到如何有效地识别、诊断和解决惠普LaserJet Pro系列打印机可能出现的问题，提升自我维护能力，减少对外部技术支持的依赖。

ISDN ............................................................................................................................... 224

Solve email problems (M129/M134) ................................................................................................................. 225

Cannot connect to the email server ................................................................................................ 225

Validate the SMTP gateway (Windows) .......................................................................................... 225

Validate the LDAP gateway (Windows) .......................................................................................... 225

Update the firmware ......................................................................................................................................... 226

Method one: Update the firmware using the control panel ........................................................... 226

Method two: Update the firmware using the Firmware Update Utility ......................................... 227

Appendix A Printer specifications .................................................................................................................. 229

Printer dimensions (M101/M106) ..................................................................................................................... 230

Printer dimensions (M129/M134) ..................................................................................................................... 231

Printer space requirements .............................................................................................................................. 232

Power consumption, electrical specifications, and acoustic emissions .......................................................... 232

Operating-environment range (M101/M106) ................................................................................................... 232

Operating-environment range (M129/M134) ................................................................................................... 232

Certificates of volatility ..................................................................................................................................... 233

Index ........................................................................................................................................................... 239

xiv ENWW

List of tables

Table 1-1 Sequence of operation ......................................................................................................................................... 4

Table 1-2 Motors ................................................................................................................................................................ 11

Table 1-3 List of DC voltages .............................................................................................................................................. 13

Table 1-4 Fuser components ............................................................................................................................................. 16

Table 1-5 Fuser control functions ...................................................................................................................................... 17

Table 1-6 Sensors ............................................................................................................................................................... 23

Table 1-7 Image formation process ................................................................................................................................... 24

Table 1-8 Toner cartridge functions .................................................................................................................................. 30

Table 1-9 Pickup, feed, and delivery system functions ..................................................................................................... 32

Table 1-10 Photo sensors and switches ............................................................................................................................ 34

Table 1-11 Motors and solenoids ....................................................................................................................................... 35

Table 1-12 Jams that the printer detects .......................................................................................................................... 36

Table 1-13 Motor and sensors ........................................................................................................................................... 40

Table 2-1 Troubleshooting flowchart ................................................................................................................................ 50

Table 2-2 Sensors and switches (image formation system; printer base) ....................................................................... 56

Table 2-3 Sensors (pickup, feed, and delivery system; printer base) ............................................................................... 57

Table 2-4 Service parts (cross section; printer base) ........................................................................................................ 58

Table 2-5 Motor (cross section; printer base) .................................................................................................................... 60

Table 2-6 Engine controller PCA connectors ..................................................................................................................... 61

Table 2-7 Formatter PCA (M101/M106) ............................................................................................................................. 62

Table 2-8 Formatter PCA (M129/M134) ............................................................................................................................. 63

Table 2-9 External plug and port locations (M101/M106) ................................................................................................ 64

Table 2-10 External plug and port locations (M126/M134) .............................................................................................. 65

Table 2-11 Main assemblies ............................................................................................................................................... 66

Table 2-12 Main parts (printer base) ................................................................................................................................. 67

Table 2-13 PCAs (printer base) ........................................................................................................................................... 67

Table 2-14 HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ............................................................ 72

Table 2-15 Sample configuration report ........................................................................................................................... 75

Table 2-16 HP Web Services menu ..................................................................................................................................... 76

Table 2-17 Reports menu ................................................................................................................................................... 77

Table 2-18 Self Diagnostics menu ..................................................................................................................................... 79

Table 2-19 Fax Setup menu ............................................................................................................................................... 79

ENWW xv

Table 2-20 System Setup menu ......................................................................................................................................... 82

Table 2-21 Network Setup menu ....................................................................................................................................... 85

Table 2-22 Quick Forms menu ........................................................................................................................................... 86

Table 2-23 Fax Menu .......................................................................................................................................................... 87

Table 2-24 Copy menu ........................................................................................................................................................ 89

Table 2-25 Scan menu ........................................................................................................................................................ 90

Table 2-26 Status-light legend .......................................................................................................................................... 92

Table 2-27 Primary control-panel light patterns .............................................................................................................. 92

Table 2-28 Secondary control-panel light patterns .......................................................................................................... 93

Table 2-29 Image defects table quick reference ............................................................................................................. 135

Table 2-30 Light print ....................................................................................................................................................... 137

Table 2-31 Gray background or dark print ...................................................................................................................... 137

Table 2-32 Blank page — No print ................................................................................................................................... 138

Table 2-33 Black page ...................................................................................................................................................... 138

Table 2-34 Banding defects ............................................................................................................................................. 139

Table 2-35 Streak defects ................................................................................................................................................ 139

Table 2-36 Fixing/fuser defects ....................................................................................................................................... 140

Table 2-37 Image placement defects .............................................................................................................................. 140

Table 2-38 Color plane registrations defects (color models only) ................................................................................. 141

Table 2-39 Output defects ............................................................................................................................................... 141

Table 2-40 Repetitive defects .......................................................................................................................................... 142

Table 2-41 Printer base jam sensors ............................................................................................................................... 170

Table 2-42 Printer base jam sensors ............................................................................................................................... 181

Table 2-43 Document feeder jam sensors ....................................................................................................................... 182

Table 2-44 Solve performance problems ........................................................................................................................ 196

Table 2-45 Service menu .................................................................................................................................................. 199

Table 2-46 Secondary service menu ................................................................................................................................ 201

Table 2-47 Solve problems receiving faxes ..................................................................................................................... 209

Table 2-48 Solve problems sending faxes ...................................................................................................................... 214

xvi ENWW

List of figures

Figure 1-1 Relationship between the main printer systems ............................................................................................... 3

Figure 1-2 Engine-control system ........................................................................................................................................ 8

Figure 1-3 DC controller block diagram ............................................................................................................................... 9

Figure 1-4 Low-voltage power-supply circuit ................................................................................................................... 13

Figure 1-5 High-voltage power supply circuits .................................................................................................................. 15

Figure 1-6 Fuser components ............................................................................................................................................ 16

Figure 1-7 Fuser control ..................................................................................................................................................... 17

Figure 1-8 Laser scanner system ....................................................................................................................................... 19

Figure 1-9 Image-formation system .................................................................................................................................. 21

Figure 1-10 Main motor (M1) and image formation components ..................................................................................... 22

Figure 1-11 Sensors ............................................................................................................................................................ 23

Figure 1-12 Image-formation process ............................................................................................................................... 23

Figure 1-13 Pre-exposure .................................................................................................................................................. 24

Figure 1-14 Primary charging ............................................................................................................................................ 25

Figure 1-15 Laser-beam exposure ..................................................................................................................................... 26

Figure 1-16 Development .................................................................................................................................................. 26

Figure 1-17 Primary transfer ............................................................................................................................................. 27

Figure 1-18 Separation ....................................................................................................................................................... 28

Figure 1-19 Fusing .............................................................................................................................................................. 28

Figure 1-20 Drum cleaning ................................................................................................................................................. 29

Figure 1-21 ODT cartridge configuration ........................................................................................................................... 30

Figure 1-22 PT cartridge configuration .............................................................................................................................. 30

Figure 1-23 Pickup, feed, and delivery system .................................................................................................................. 32

Figure 1-24 Sensors and switches for the pickup, feed, and delivery system .................................................................. 34

Figure 1-25 Motors and solenoids ..................................................................................................................................... 35

Figure 1-26 Jam detection sensors .................................................................................................................................... 36

Figure 1-27 Image scanner model block diagram ............................................................................................................. 38

Figure 1-28 Integrated scanner assembly model block diagram ..................................................................................... 39

Figure 1-29 Motor and sensors .......................................................................................................................................... 40

Figure 2-1 Engine test page ............................................................................................................................................... 55

Figure 2-2 Sensors and switches (image formation system; printer base) ...................................................................... 56

Figure 2-3 Sensors (pickup, feed, and delivery system; printer base) .............................................................................. 57

ENWW xvii

Figure 2-4 Service parts (cross section; printer base) ....................................................................................................... 58

Figure 2-5 Image formation (cross section; printer base) ................................................................................................. 59

Figure 2-6 Motor (cross section; printer base) ................................................................................................................... 60

Figure 2-7 Engine controller PCA connectors .................................................................................................................... 61

Figure 2-8 Formatter PCA (M101/M106) ............................................................................................................................ 62

Figure 2-9 Formatter PCA (M129/M134) ............................................................................................................................ 63

Figure 2-10 External plug and port locations (M101/M106) ............................................................................................. 64

Figure 2-11 External plug and port locations (M129/M134) ............................................................................................. 65

Figure 2-12 Main assemblies .............................................................................................................................................. 66

Figure 2-13 Main parts (printer base) ................................................................................................................................ 67

Figure 2-14 PCAs (printer base) ......................................................................................................................................... 67

Figure 2-15 General timing chart ....................................................................................................................................... 68

Figure 2-16 General circuit diagram ................................................................................................................................... 69

Figure 2-17 Sample configuration report .......................................................................................................................... 75

Figure 2-18 Print mode and optimize EWS page ............................................................................................................. 134

Figure 2-19 Repetitive image defect ruler ....................................................................................................................... 142

Figure 2-20 Examples of repetitive defects .................................................................................................................... 144

Figure 2-21 Place the ruler on the page .......................................................................................................................... 145

Figure 2-22 Locate the next repetitive defect ................................................................................................................. 145

Figure 2-23 Determine the defective assembly .............................................................................................................. 146

Figure 2-24 OPC short ...................................................................................................................................................... 147

Figure 2-25 White blotches .............................................................................................................................................. 148

Figure 2-26 OPC drum ghost ............................................................................................................................................ 149

Figure 2-27 Toner block contamination .......................................................................................................................... 150

Figure 2-28 Cartridge coupling (1 of 2) ............................................................................................................................ 151

Figure 2-29 Cartridge coupling (2 of 2) ............................................................................................................................ 152

Figure 2-30 Toner contamination .................................................................................................................................... 153

Figure 2-31 Vertical streaks ............................................................................................................................................. 154

Figure 2-34 Printer base jam sensors .............................................................................................................................. 170

Figure 2-35 Printer base jam sensors .............................................................................................................................. 181

Figure 2-36 Document feeder jam sensors ..................................................................................................................... 182

Figure A-1 Certificate of volatility M102/M103/M104/M106 (1 of 2) ............................................................................. 233

Figure A-2 Certificate of volatility M102/M103/M104/M106 (2 of 2) ............................................................................. 234

Figure A-3 Certificate of volatility M130/M131/M132/M134 base models (1 of 2) ....................................................... 235

Figure A-4 Certificate of volatility M130/M131/M132/M134 base models (2 of 2) ....................................................... 236

Figure A-5 Certificate of volatility M130//M131/M132/M134 models (1 of 2) .............................................................. 237

Figure A-6 Certificate of volatility M130//M131/M132/M134 models (2 of 2) .............................................................. 238

xviii ENWW

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