5G NEW CALLING: REVOLUTIONISING THE
COMMUNICATION SERVICES LANDSCAPE
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The impact of alternative voice providers’ on
operators’ voice trac has been significant for
certain types of voice communication, such as
international/roaming owing to cost, or calls to
acquaintances who are likely to use the same
alternative providers (see Graph 2 & 3). But the
decline is less apparent for work-related calls where
quality of service is considered essential as well
as for calls to strangers and B2C calls, probably
because the caller wants to avoid the need to
pre-establish a connection over an alternative voice
service provider. The preferred way for enterprises
to communicate with customers is likely to remain
the operator voice service.
The preferred way for enterprises
to communicate with customers is
likely to remain the operator voice
service.
A NEW DAWN FOR COMMUNICATION
Latin America
Northern Africa
Eastern Asia
Southern Asia
West Europe
China
South East Asia
2015 Volume
Q1 2015 Q1 2016 Q1 2017 Q1 2018 Q1 2019 Q1 2020 Q1 2021 Q1 2022
0%
50%
100%
150%
200%
250%
Source:
GSMA Intelligence
Graph 1
Percentage increase/decrease of operator voice usage compared to usage in 2015 Q1 for
selected operators
Increase/decrease
compared to Q1 2015