Synopsys, Inc.
SolvNet
DesignWare.com
4.90a
December 2016
PCI Express DM Controller Databook
17
Customer Support
To obtain support for your product:
■ First, prepare the following debug information, when applicable:
❑ For environment setup problems or failures with configuration, simulation, or synthesis that occur
within coreConsultant or coreAssembler, use the following menu entry:
File > Build Debug Tar-file
Check all the boxes in the dialog box that apply to your issue. This menu entry gathers all the
Synopsys product data needed to begin debugging an issue and writes it to the file <controller tool
startup directory>/debug.tar.gz.
❑ For simulation issues outside of coreConsultant or coreAssembler:
■ Create a waveforms file (such as VPD or VCD)
■ Identify the hierarchy path to the DesignWare instance
■ Identify the timestamp of any signals or locations in the waveforms that are not understood Then,
contact Support Center, with a description of your question and supplying the previous information,
using one of the following methods:
❑ For fastest response, use the SolvNet website. When you fill in your information as explained later,
your issue is automatically routed to a support engineer who is experienced with your product.
The Sub Product 1 entry is critical for correct routing.
Go to http://solvnet.synopsys.com/EnterACall and click on the link to enter a call. Provide the
requested information, including:
■ Customer Tracking Number: Enter your project name. Use the same name for cases related to
the same project.
■ Product: DesignWare Cores
■ Sub Product 1: PCI Express
■ Product Version: 4.90a (for example)
■ Problem Type:
■ Issue Severity:
■ Problem Title: Provide a brief summary of the issue or list the error message you have encoun-
tered
■ Problem Description: For simulation issues, include the timestamp of any signals or locations in
waveforms that are not understood
After creating the case, attach any debug files you created in the previous step.
❑ Or, send an e-mail message to support_center@synopsys.com (your e-mail is queued and then, on
a first-come, first-served basis, is manually routed to the correct support engineer):
■ Include the Product name, Sub Product name
■ For simulation issues, include the timestamp of any signals or locations in waveforms that are
not understood
■ Attach any debug files you created in the previous step.
❑ Or, telephone your local support center:
■ North America: Call 1-800-245-8005 from 7 AM to 5:30 PM Pacific time, Monday through
Friday.
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