Oracle Application Framework Developer's Guide
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This document is intended to provide guidelines to customers regarding what support options
will be available, primarily for customizations with OA Framework Release 12. We expect that
this document will be updated with additional information and details on an ongoing basis. The
most current version of this document is published in My Oracle Support Note 395441.1. Before
starting any customization work, it is essential that you review the latest version of this
document.
Contents
• Understanding the Support Options Available
• Important Limitations and Guidelines
Understanding the Available Support Options
Release 12 of the Oracle Application Framework (OA Framework) provides significant new
capabilities to perform personalizations, and extend OA Framework based web applications, in
a variety of ways. For a full description of available options, please refer to the Customization
Primer in the Oracle Applications Framework Personalization Guide. In this note, the use of the
term customizations collectively refers to those capabilities.
The objective of this note is to assist Oracle E-Business Suite customers with understanding the
level of support provided for the different types of customizations possible, including alternative
resources that are available for certain types of work, which fall beyond the scope of standard
support processes that customers may already be familiar with.
Personalizations
Personalizations performed within the scope of the OA Personalization Framework are a fully
supported means of customizing OA Framework based applications.
Due to its declarative nature and durable architecture, the OA Personalization Framework
continues to be recommended as the primary means for customizing OA Framework based
applications. The supported capabilities, methods and tools for performing personalizations are
documented in the Oracle Application Framework Personalization Guide. The most current
version of this Personalization guide is published in the Oracle E-Business Suite Documentation
Library, which is supplied on a physical CD in the Oracle E-Business Suite Release 12 software
bundle. This document may also be obtained in hard copy format from the
Oracle Store.
Access the latest content from the
Oracle E-Business Suite Online Documentation CD.
Methods or capabilities that not detailed in the Oracle Application Framework Personalization
Guide, fall beyond the scope of the OA Personalization Framework, and are not supported for
Oracle E-Business Suite installations.
Customers leveraging the capabilities of the OA Personalization Framework must ensure their
Release 12 instance is kept current with the latest OA Framework patchset applied. When
reporting issues against Personalization, Oracle Support will as a first step, require you to check
and confirm you have applied the most current patchset to ensure that the latest fixes for known
issues have been applied to your instance. You can find more information about the current
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