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DB13/T 3019—2018
I
目 次
前言 ................................................................................. II
1 范围 ............................................................................... 1
2 规范性引用文件 ..................................................................... 1
3 基本要求 ........................................................................... 1
4 基础设施 ........................................................................... 1
5 人员 ............................................................................... 3
6 收费服务 ........................................................................... 4
7 便民服务 ........................................................................... 5
8 应急与安全保障 ..................................................................... 5
9 内部监督 ........................................................................... 6
附录 A(资料性附录) 常用服务用语 .................................................... 7
附录 B(资料性附录) 服务忌语 ........................................................ 9