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Preface
Technical Support
If you encounter difficulties while using ANSYS FLUENT, please first refer to the section(s)
of the manuals containing information on the commands you are trying to use or the
type of problem you are trying to solve. The product documentation is available from
the online help, or from the User Services Center.
If you encounter an error, please write down the exact error message that appeared and
note as much information as you can about what you were doing in ANSYS FLUENT.
Then refer to the following resources available on the User Services Center:
• Installation and System FAQs—a link is available from the main page on the User
Services Center. The FAQs can be searched by word or phrase, and are available
for general installation questions as well as for product questions.
• Known Defects for ANSYS FLUENT—a link is available from the product page.
The defects can be searched by word or phrase, and are listed by categories.
• Online Technical Support—a link is available from the main page on the User
Services Center. From the Online Technical Support Portal page, there is a link to
the Search Solutions & Request Support page, where the solutions can be s earched
by word or phrase and where you have the ability to enter a technical support
request.
Contacting Technical Support
If none of the resources available on the User Services Center help in resolving the prob-
lem, or you have complex modeling projects, we invite you to log a technical support
request (www.fluentusers.com) to obtain further assistance. However, there are a few
things that we encourage you to do before logging a request:
• Note what you are trying to accomplish with ANSYS FLUENT.
• Note what you were doing when the problem or error occurred.
• Save a journal or transcript file of the ANSYS FLUENT session in which the problem
occurred. This is the best source that we can use to reproduce the problem and
thereby help to identify the cause.
2 Release 12.0
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ANSYS, Inc. January 9, 2009