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Cisco Unified Real-Time Monitoring Tool Administration Guide
Copyright © 2010 Cisco Systems, Inc. All rights reserved.
iii
Cisco Unified Real-Time Monitoring Tool Administration Guide
OL-22519-01
CONTENTS
Preface xv
Purpose xv
Audience xvi
Organization xvi
Related Documentation xviii
Conventions xix
Obtaining Documentation, Obtaining Support, and Security Guidelines xx
Cisco Product Security Overview xx
Related Documentation xxi
PART
1 Cisco Unified Real-Time Monitoring Tool Basics
CHAPTER
1 Understanding Cisco Unified Real-Time Monitoring Tool 1-1
Services, Servlets, and Service Parameters on the Server 1-2
Nonconfigurable Components on the Server (RTMT Collector, Alert Manager, and RTMT Reporter) 1-3
Where to Find More Information 1-5
CHAPTER
2 Installing and Configuring Cisco Unified Real-Time Monitoring Tool 2-1
Installing RTMT 2-1
Uninstalling RTMT 2-3
Launching RTMT 2-3
Navigating RTMT 2-5
Working with Configuration Profiles 2-6
Using the Default Configuration Profile 2-7
Adding Configuration Profiles 2-7
Restoring Profiles 2-7
Deleting Configuration Profiles 2-8
Where to Find More Information 2-8
PART
2 Performance Monitoring
Contents
iv
Cisco Unified Real-Time Monitoring Tool Administration Guide
OL-22519-01
CHAPTER
3 Understanding Performance Monitoring 3-1
Using RTMT for Performance Monitoring 3-1
Understanding the Performance Counter Interface 3-2
Category Tabs 3-3
Sample Rate 3-3
Zoom Feature 3-3
Highlight Feature 3-4
Counter Properties 3-4
Alert Notification for Counters 3-5
Understanding Perfmon Logs 3-5
Understanding Troubleshooting Perfmon Data Logging 3-5
Where to Find More Information 3-12
CHAPTER
4 Monitoring Predefined System Objects 4-1
Predefined System Objects Overview 4-1
Viewing the System Summary 4-3
Monitoring Server Status 4-3
Understanding Server Logs 4-4
Where to Find More Information 4-5
CHAPTER
5 Monitoring Predefined Cisco Unified Communications Manager Objects 5-1
Predefined Cisco Unified Communications Manager Objects Overview 5-2
Viewing the Cisco Unified Communications Manager Summary 5-5
Monitoring Call-Processing Activity 5-6
Understanding Call-Processing Logs 5-7
Understanding Session Trace 5-8
Monitoring Services 5-13
Understanding Service Logs 5-13
Monitoring Devices 5-14
Understanding Device Logs 5-16
Working with Devices 5-17
Finding Specific Devices to Monitor 5-17
Viewing Phone Information 5-19
Viewing Device Properties 5-19
Configuring Polling Rate for Devices and Performance Monitoring Counters 5-20
Monitoring CTI Applications, Devices, and Lines 5-20
Working with CTI Applications, Devices, and Lines 5-21
Contents
v
Cisco Unified Real-Time Monitoring Tool Administration Guide
OL-22519-01
Viewing CTI Manager Information 5-21
Finding CTI Applications to Monitor 5-21
Finding CTI Devices to Monitor 5-22
Finding CTI Lines to Monitor 5-23
Viewing Application Information 5-24
Reporting on Learned Patterns and SAF Forwarders for the Call Control Discovery Feature 5-25
Monitoring Intercompany Media Services 5-27
Where to Find More Information 5-28
CHAPTER
6 Working with Performance Queries 6-1
Working with Categories 6-1
Adding a Category 6-2
Renaming a Category 6-2
Deleting a Category 6-3
Using Performance Queries to Add a Counter 6-3
Removing a Counter from the Performance Monitoring Pane 6-4
Adding a Counter Instance 6-5
Configuring Alert Notification for a Counter 6-5
Displaying a Counter Description 6-8
Configuring a Data Sample 6-9
Viewing Counter Data 6-10
Local Logging of Perfmon Counters Data 6-10
Starting the Counter Logs 6-10
Stopping the Counter Logs 6-11
Where to Find More Information 6-11
CHAPTER
7 Viewing and Troubleshooting Perfmon Logs 7-1
Viewing Perfmon Log Files 7-1
Viewing Log Files on the Performance Log Viewer 7-1
Zooming In and Out 7-3
Viewing the Perfmon Log Files with the Microsoft Performance Tool 7-3
Working with Troubleshooting Perfmon Data Logging 7-4
Configuring Troubleshooting Perfmon Data Logging 7-4
Troubleshooting Perfmon Data-Logging Configuration Settings 7-5
Where to Find More Information 7-6
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