how to seperate IT events and IT incidents

IT events and IT incidents are two different types of occurrences in an IT environment. An IT event is any occurrence that has significance for the management of an IT service or infrastructure, such as a change in configuration, an error in a log file, or a scheduled maintenance activity.

On the other hand, an IT incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service, such as a server outage, a network failure, or a software malfunction.

To separate IT events and IT incidents, you can establish a process for incident management that includes the following steps:

1. Identify and classify IT events based on their potential impact on IT services.
2. Monitor and analyze IT events to determine which ones require further investigation.
3. Investigate IT events to determine if they are IT incidents that require resolution.
4. Prioritize IT incidents based on their impact and urgency.
5. Resolve IT incidents as quickly as possible to minimize their impact on IT services.
6. Document and report on IT incidents to help identify trends and areas for improvement in the IT environment.

By establishing a clear process for incident management, IT teams can better manage IT events and incidents, and ensure the continuity of IT services for their organization.