CFD-FASTRAN V2014.0 User Manual
4
Security concerns when using ftp
If you are concerned about protecting proprietary data, please be aware of the following:
• You can choose to send output files, log files or scripts instead of GGD, VGD, DTF, etc. files. Also, in case of
DTF files, you can choose to send only the output of the view data command:
•
% DTF -vd model.DTF
This prints only the simulation data contained in the DTF file. There is no geometry or boundary condition
information printed. Support can resolve many problems just by looking at the simulation data settings.
• It is ESI Group policy to handle all customer data as confidential, even if a Non-Disclosure Agreement has
not been executed.
• ESI Group will sign a Non-Disclosure Agreement upon request. Contact your sales agent or Distributor to
discuss this option.
• Customer Support can set up password-protected ftp accounts on the ftp site so that no other users can
see your directory or files on the ftp server. No one but you and Support will know you are putting files on
the ftp server. Ask Support if you wish to have a password-protected ftp account.
• Support may be able to help you using GoToMeeting. GoToMeeting enables an on-line meeting where ESI
CFD Support Engineers can see your desktop, including your DTF file, and see the problems you are having
without the need for you to transfer any files off of your computer. GoToMeeting can allow the remote
party (Support) to take control of the mouse and drive the session, but this does not happen by default
(you would have to give permission). Please request a GoToMeeting session with Support if you feel this is
the best way to resolve your problem.
• You can often create a simplified model that represents your real model, but has different boundary
condition values and a different geometry. Sometimes in the process of creating a simplified model to
send to Support, you may discover that the simplified model works fine, and this additional information is
often enough to identify the root cause of the problem.
HOW TO DETERMINE YOUR PLATFORM
If you have properly installed the ESI CFD software and configured your environment, you should be able to open a
command-line shell. At the prompt, type the following text. (The subsequent output should be sufficient for
Support to know what platform you are actually running.)
% python2.7_cfd
>>> import platform
>>> print platform.platform()
>>> print platform.architecture()
<Ctrl-Z> to end the session (Ctrl-D on Unix/Linux)
In addition, you should provide information about which software package you downloaded. If you are on a Unix
or Linux system, or you can run Cygwin under Windows, you can get the canonical platform name by running this
script:
% getCanonical.sh
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