Office 365迁移与规划指南：企业上云权威指南

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Migration

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■ IntroduCtIon

Chapter 3: The Apps

Office 365 is owned by the business, and the data is only available to the business for business use. Office

365 takes advantage of social enterprise through the different data mining capabilities that are present

in services like Gmail, Dropbox, Facebook, LinkedIn, and other social media sites. These capabilities are

applied to your Office 365 site to improve your business productivity. This chapter describes Office 365 apps

and discusses how you use them in your business to improve communications and productivity.

Chapter 4: Cloud Security Best Practices

One of the issues that all managers are faced with is the management of data and security and learning best

practices. In this chapter, you explore the different capabilities of Office 365 and the monitoring that is in

place to manage your Office 365 company to ensure that your data remains private. This chapter covers the

most common approaches to Office 365 migration.

Chapter 5: Office 365 Deployment Step by Step

The secret to a successful deployment to Office 365 is picking the correct plan that supports your business.

The key to a successful migration to Office 365 is the planning and purchase process. Once you select a plan,

your primary consideration must be to ensure that the migration process is seamless for your organization.

This chapter describes the basic purchase information and it details the choices. It concludes with

information about pre-deployment, deployment, and post-deployment.

Chapter 6: Workstation Setup and Configuration

Office 365 supports many different systems and capabilities, depending on your business needs. The issue

that IT managers constantly face is how to set up and manage the client environment. This chapter is

focused on the configuration of an Office 365 desktop environment. This is the go-to reference chapter on

the configuration of your desktop and mobile phones.

Chapter 7: Managing Office 365

This chapter describes the different administration centers in Office 365 and the most common tools that

you use to administer Office 365. Depending on your Office 365 plan, there are five possible administration

tools. This chapter focuses on the Office 365, Exchange, and Skype for Business administration centers. The

chapter closes with using PowerShell to manage your Office 365 environment.

Chapter 1

Why Office 365

We plan and design for change. After it happens, we plan for the next change. What drives change? With

information technology, there are many factors—lower cost of equipment, better computing power, greater

bandwidth, new software, and so on.

Office 365 is a cloud solution that is having a significant impact on information technology and its role

in business. Office 365 represents change—change from the way we used to work to a new way of working.

Its proven benefits include lowering the cost of IT services and enabling higher user productivity.

The profit factor is a universal driving force for business. Profit generation also drives the information

technology function to become more efficient. When times are good, organizations have more resources and

there is less pressure on the IT function to become more efficient. However, when a downturn in business

happens, IT is frequently the first to suffer budgets cut. The only option is to become more efficient in the

use of resources. IT people, whether staff or contractors, are often viewed as “the first to be cut, and the last

ones around to turn off the lights.”

Small businesses are particularly sensitive to change. Most do not have the capital to handle long

downturns, and many look at IT as an “optional” expense. To combat this perception, many IT partner

programs (like the Microsoft Partner Network, which is made up of hundreds of independent IT service

providers) encourage their partners to become trusted business advisors as well as IT experts. The clear

objective is to change the business owner’s view of IT from an optional expenditure to an essential

investment.

The challenge for IT professionals, whether they are staff or contractors, is to evaluate the business

processes and technologies available and apply those that improve business efficiency. Cloud computing is

one technology that can make a big difference quickly. Why Office 365? There are three reasons why

Office 365 is the choice for businesses.

• You do not assign your intellectual property rights to a third party to use its cloud

service. You own the data in Office 365, and when you leave the Microsoft service,

the data is destroyed after 90 days.

• It is what you know—Microsoft Office.

• Microsoft cloud services reduce operating costs and increase worker productivity.

This book addresses these issues. It also outlines a host of business efficiency opportunities that are

to be realized with cloud computing and demonstrates how to make this happen. This book is a collection

of our Best Known Methods (BKM) and processes. We want to provide you with the knowledge and tools

necessary so you can move your business to the cloud using Microsoft Office 365.

Chapter 1 ■ Why OffiCe 365

Office 365: The New Cloud Challenge

When commercial cloud services were introduced more than 10 years ago, initial prices were high. Products

were, admittedly, not mature and robust. This is the case with most innovations. Customer feedback

was mixed and there were issues with how services were delivered and what customers really needed or

wanted. In the early days of cloud services, Internet connections were slow (~56Kbits to 1.2Mbits); today,

Internet connections are extremely fast (1000Mbits), which leads to a better user experience. Looking at

today’s environment, there is a lot of opportunity to fine-tune product services to meet the needs of small

businesses in particular. The opportunities for small businesses include the ability to improve worker

productivity and reduce (and control) IT operations costs. With this in mind, this book will use examples

of integrated cloud migration solutions that we at KAMIND (IT cloud advisors and provider of services for

Office 365) have engaged for this tier of user.

Like other companies, over the years, Microsoft has developed an increasingly more complete set of

services for businesses—from small (less than 250) to large enterprises with a scalable solution offering. The

current Microsoft cloud solutions have evolved from the Microsoft on-premises offerings for the 2007–2016

class of server and application products and Hotmail cloud services offering. Microsoft’s first commercial

service was Microsoft’s Online Services (2007–2010), known as the Business Productivity Online Standard

Suite (BPOS), which included Exchange, SharePoint, Office Communicator, and Live Meeting.

In February 2013, Microsoft deployed Office 365 Wave 15, the third generation of online services.

This generation of Office 365 supports client desktop software for PC (Office Professional Plus) and Macs

(Mac Office 2011). The service also allows installation of desktop software on five desktop and five mobile

devices per user. This is the new Office 365 (see Figure1-1).

Figure 1-1. Office 365 feature set (courtesy of Microsoft)

Chapter 1 ■ Why OffiCe 365

Office 365 continues to be enhanced with new productivity features. In July 2015, Microsoft introduced

a new voice communication product, which integrates Skype consumer and Lync/Office communicator. The

new product offerings—Skype for Business services—are integrated into the Office 2016 August 2015 release

(supporting Mac and PC). The Office 2016 Skype for Business component allows Office 365 users to integrate

new voice services with Skype meeting Broadcast (up to 10,000 attendees), PSTN Conferencing, and Cloud

PBX. Microsoft’s new business phone service integrates both domestic and international callers under the

Cloud PBX option. Microsoft Cloud PBX can be added to any Enterprise plan or purchased via a bundled

E5 suite. This new product offering is being rolled out in late 2015.

Customer Segments

When KAMIND IT migrates customers with fewer than 250 users, our approach differs based on workforce

size. We have developed distinct service packages for businesses smaller than 25 end users (be they

employees, contractors, or others in the network), 26–75 end users, and 75–250 end users. This helps

maintain focus on one of the main deciding factors for small business—cost. It also accommodates growth

trajectory, allowing small companies to start small and invest more in cloud IT services only when the return

on investment (ROI) justifies it. These are considerations that KAMIND IT customers say are key to their

decision making. Enterprise customers, those with more than 250 users, have different requirements than

the smaller clusters, but the needs are very much the same—to reduce ongoing operation costs.

Developing affordable, flexible, and powerful cloud solutions has involved a number of interim

approaches. Knowing the evolution of today’s IT landscape provides some insight into the current tools

available from the major suppliers. For example, prior to 2013, Microsoft served the less-than-75-end-users

market with Microsoft Small Business server. Enterprises with more than 75 end users tended to use Microsoft

traditional server products, such as Windows Server 2012R2 and 2016. For a short period between 2008 and

2010, Microsoft offered the Essential Business Server (EBS) product family, which was not a good fit for the

75–350 end-users market. EBS was designed to provide a graceful path between Small Business Servers

(SBS) and traditional Microsoft server products. An EBS version 2 was under development until it was

canceled on March 4, 2010.

The EBS server product offering was one of the first solutions that addressed both on-premises and

cloud integration of cloud computing. Its cancelation was a precursor to a change introduced by Office 365.

The EBS solution was a three-server solution. It was designed for virtualization and integration of all SBS

product features, with remote access and the management tools of System Center essentials. When EBS

was aborted, Microsoft lost its leading integrated solution for the 75-plus end-user market. This left the

traditional Microsoft server products and the Microsoft Online Services to do the job.

The less-than-75 user market has a large set of solutions, including Microsoft Home Server, Foundation

Server, Windows Server, and Small Business Server. In July 2009, KAMIND IT made a comparison of

SBS, EBS, and Microsoft Online Services to determine the return on investment. The crossover point was

identified at about 15 users. In other words, with fewer than 15 users, it appeared to be less expensive to

deploy Microsoft Online Services than it was to use on-premises services.

As we moved into 2010 and incorporated the March 2010 pricing of $10 per user for Microsoft Online

Services, the crossover point shifted to between 100 and 150 users. Microsoft Online Services’ price

was at $22.50 per user at this time. The corresponding Office 365 subscription E1 is $8 per user today,

demonstrating a 65 percent cost reduction.

There have been a number of changes since 2010. Microsoft has introduced at least four significant

version changes in Office 365. Office 365 is simpler to operate and the return on investment is significantly better

than it was in 2010. Microsoft changed the yearly Office 365 new-feature release into an agile development,

releasing new features every 90 days to all Office 365 users. In October 2014, a Microsoft/Forester

Microsoft Forester Research study published in October 2014. See http://www.whymicrosoft.com/see-why/

office-365-tei-study-forrester/

Chapter 1 ■ Why OffiCe 365

total-cost-of-ownership study was released. This study looked at the migration and support costs of companies

moving to Office 365. The Microsoft/Forester study showed that there is a seven-month payback on the

migration to Office 365 from an on-premises solution.

The Forester/Microsoft study is interesting. Forester collected information on a number of companies,

then compared the information and built a couple of different scenarios. In one case, a fictitious 150-person

company moved from an on-premises Exchange Server solution to Office 365. The interesting conclusion

was the calculated payback after migration to Office 365. This is in line with the migration results for

customers moved to Office 365. Small clients (for example, a 15-person company) in a managed services

program see monthly IT support costs reduced by ~$1,000 a month. Larger companies, (like a 500-seat

migration recently completed) see a very significant return. It is not uncommon to have a 50% reduction in

IT costs, and receive a two-to-six month ROI payback on the investment in Office 365. It doesn’t matter how

you slice it, Office 365 saves you money and provides end users a higher level of service.

If you look at the pricing and features of Office 365 today (see Figure1-2), there is no longer a business

case to stay on-premises. The cloud-based Office 365 solution is currently the most cost-effective direction

for any size business. Office 365 adapts to small one-site enterprises, as well as global operations, and it is

growing every day. As of late 2013, a reported 69 percent of companies with 20 or fewer employees were

using some type of cloud-based IT solution. At the upper end, costs for an enterprise with an on-premises

server supporting 2,500 users are reduced by 52 percent with the deployment of an Enterprise E3 license

($20 per user per month), with a seven-month payback.

Unless there is a compelling reason to use an on-premises solution, it is more cost-effective to use a

cloud service. There are advantages and disadvantages to whichever solution you use, and you need to

understand your business requirements and how well a particular IT approach integrates with your

business strategy.

Figure 1-2. 2015 cost comparison of on-site vs. the cloud (no cloud deployment costs included)

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Office 365迁移与规划指南：企业上云权威指南

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