IT4IT参考架构2.1：构建IT服务生命周期的新基础

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"The Open Group IT4IT™参考架构版本 2.1" 是一份由The Open Group发布的标准文档，旨在提供一个通用的框架来管理IT服务生命周期，以弥补行业最佳实践与具体技术实施之间的差距。这个框架被称为IT4IT参考架构，它为IT运行模型奠定了基础，并为CIO们提供了加速IT部门转型为企业服务代理的蓝图。 IT4IT参考架构的核心是IT价值链，它将IT服务的管理过程划分为四个主要的价值流，这些流覆盖了从战略规划到服务运营的全过程： 1. **从战略到组合**：这一价值流关注的是IT服务的规划和投资决策，包括业务需求分析、IT战略制定以及服务组合管理。 2. **从需求到部署**：这一阶段涵盖了从识别新的业务需求到将这些需求转化为具体IT解决方案的过程，包括需求管理、系统开发和部署。 3. **从请求到履行**：这是关于如何响应用户请求和提供服务的流程，包括服务请求管理、服务交付和性能管理。 4. **从检测到纠正**：这一价值流专注于监控服务性能、检测问题、实施纠正措施和持续改进，确保服务质量。每个价值流由一系列功能组件组成，这些组件相互协作以实现特定的价值活动。IT4IT参考架构还定义了服务生命周期数据对象和服务模型主干数据对象，它们是管理和理解IT服务的关键数据元素。此外，文档还包含了记录系统和各种关系的描述，这些都为IT服务的透明度和效率提供了支持。 IT4IT参考架构的目的是提高IT的运行效率，通过标准化流程和接口，使不同工具和系统之间的集成更加顺畅，从而更好地支持业务需求。此标准适用于所有依赖IT服务的企业，无论其规模大小或行业类型。随着版本2.1的发布，文档已经历了多次更新，包括修正了一些图表中的错误，更新了IT4IT论坛成员列表，并澄清了变更控制组件在不同价值流中的位置，以确保准确性和一致性。 The Open Group IT4IT™参考架构是IT领域的一个重要工具，它为企业提供了一种系统化的方法来管理和优化他们的IT服务，促进IT与业务之间的紧密协作，提升整体的业务价值。

xvi The Open Group Standard (2017)

技术审核人

技术审核人在公司评审期间提交了评论，或者参与了 IT4IT 参考架构版本 2.1 编制期间的

决议流程。

Sam Courtney Andrew Josey

Chris Davis Martin Kirk

Sue Desiderio Randall Ramsey

Thorbjörn Ellefsen Lars Rossen

Ohad Goldfarb Mark Smalley

IT4IT™论坛成员

有关论坛成员的最新列表，请访问：www.opengroup.org/it4it.

中文翻译审校志愿者专家小组

The Open Group 衷心感谢对此标准的中文翻译审校做出贡献的志愿者专家小组（以下排

名不分先后，最终解释权归 The Open Group 所有）：

 姚凯

 曾晓敏

 彭斐

 彭时利

 付岗

 刘聪

中文翻译审校会员单位

The Open Group 衷心感谢对此标准的中文翻译正式审校过程中做出贡献的会员单位（以

下排名不分先后，最终解释权归 The Open Group 所有）：

 DXC Technology

 航空工业信息技术中心（金航数码）

 上海信息化培训中心（SITC）

 欣思博(北京)科技有限公司

 上海北宙企业管理咨询有限公司

 深圳市康拓普信息技术有限公司

xviii The Open Group Standard (2017)

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The Open Group IT4IT™参考架构版本 2.1 xix

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Office (2002)

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Van Haren Publishing (2009)

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ISBN:978-0684841465, Free Press; 1st Edition (June 1998)

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(PMBOK) (2013)

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Management Association (2003)

 T.A.Quinlan, S.J.Quinlan:Readings in IT Financial Management, Santa Barbara, CA, IT

Financial Management Association (2003)

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Teams (2011)

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and Benefits, Oxford; Burlington, MA, CIMA (2007)

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Saddle River, NJ, Prentice Hall (2002)

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published by The Open Group; refer to: www.opengroup.org/library/c119

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www.opengroup.org/architecture/togaf9-doc/arch, and also available as TOGAF Version

9.1 “The Book” (ISBN:978 90 8753 6794, G116) at www.opengroup.org/library/g116

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IT4IT参考架构2.1：构建IT服务生命周期的新基础

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