2023年PCF跨行业v7.3.1：开放标准的企业流程改进指南

业务模型

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2.0 Develop and Manage Products and Services (10003)

2.1 Govern and manage product/service development program

(19696)

2.1.1 Manage product and service portfolio (10061)

2.1.1.1 Evaluate performance of existing products/

services against market opportunities (10063)

2.1.1.2 Confirm alignment of product/service concepts

with business strategy (10066)

2.1.1.3 Prioritize and select new product/service

concepts (10074)

2.1.1.4 Plan and develop cost and quality targets (10073)

2.1.1.5 Specify development timing targets (10075)

2.1.1.6 Plan for product/service offering modifications

(10076)

2.1.2 Manage product and service life cycle (10067)

2.1.2.1 Develop plan for new product/service

development and introduction/launch (16824)

2.1.2.2 Introduce new products/services (10077)

2.1.2.3 Retire outdated products/services (10078)

2.1.2.4 Identify and refine performance indicators

(10079)

2.1.2.5 Conduct post launch review (11423)

2.1.2.5.1 Carry out post launch analytics to test

the acceptability in the market (19646)

2.1.2.5.2 Review market performance (11424)

2.1.2.5.3 Review effectiveness of supply

chain and distribution network

(11425)

2.1.2.5.4 Apply data and analytics to review

supply chain methodologies (19647)

2.1.2.5.5 Review quality and performance of

the product/service (11426)

2.1.2.5.6 Conduct financial review (11427)

2.1.2.5.7 Conduct new product development

process assessment (11428)

2.1.3 Manage patents, copyrights, and regulatory requirements

(19985)

2.1.3.1 Conduct mandatory and elective reviews

(19941)

2.1.3.2 Review infringement of patents and copyrights

(16826)

2.1.3.3 Determine patent and copyright needs (16827)

2.1.3.4 Define product technical documentation

management requirements (19697)

2.1.3.5 Manage regulatory requirements (12771)

2.1.3.5.1 Train employees on appropriate

regulatory requirements (12772)

2.1.3.5.2 Maintain records for regulatory

agencies (12773)

2.1.3.5.3 Manage regulatory submission life

cycle (12776)

2.1.4 Manage product and service master data (11740)

2.1.4.1 Manage materials master lists (11741)

2.1.4.2 Manage bills of material (11742)

2.1.4.3 Manage routings (11743)

2.1.4.4 Manage specifications (11744)

2.1.4.5 Manage drawings (11745)

2.1.4.6 Manage product/material classification (11746)

2.1.4.7 Develop and maintain quality/inspection

documents (11747)

2.1.4.8 Maintain process specification data (11748)

2.1.4.9 Manage traceability data (11749)

2.1.4.10 Review and approve data access requests

(11750)

2.2 Generate and dene new product/service ideas (19698)

2.2.1 Perform discovery research (10065)

2.2.1.1 Identify new technologies (10070)

2.2.1.2 Develop new technologies (10071)

2.2.1.3 Assess feasibility of integrating new leading

technologies into product/service concepts

(10072)

2.2.2 Generate new product/service concepts (19669)

2.2.2.1 Gather new product/service ideas and

requirements (19986)

2.2.2.2 Analyze new product/service ideas and

requirements (19987)

2.2.2.3 Evaluate new product/service inputs and

requirements (19988)

2.2.2.4 Formulate new product/service concepts

(19989)

2.2.2.5 Identify potential improvements to existing

products and services (10068)

2.2.3 Define product/service development requirements (19990)

2.2.3.1 Define product/service requirements (11331)

2.2.3.1.1 Define basic functional requirements

(19991)

2.2.3.1.2 Derive interoperability requirements

for products and services (16808)

2.2.3.1.3 Derive safety requirements for

products and services (16809)

2.2.3.1.4 Derive security requirements for

products and services (16810)

2.2.3.1.5 Derive regulatory compliance

requirements (16811)

2.2.3.1.6 Derive requirements from industry

standards (16812)

2.2.3.1.7 Develop user experience

requirements (19992)

2.2.3.1.8 Derive ‘services-as-a-product’

offering (16814)

2.2.3.2 Define post launch support model (16815)

2.2.3.3 Identify product/service bundling opportunities

(17389)

Version 7.3.1 • September 2023 7

2.3 Develop products and services (10062)

2.3.1 Design and prototype products and services (19993)

2.3.1.1 Assign resources to product/service project

(10083)

2.3.1.1.1 Identify requirements for product/

service design/development partners

(19994)

2.3.1.2 Prepare high-level business case and technical

assessment (10084)

2.3.1.3 Develop product/service design specifications

(10085)

2.3.1.4 Develop user experience design specifications

(16813)

2.3.1.5 Provide warranty-related recommendations

(16817)

2.3.1.6 Document design specifications (10086)

2.3.1.7 Conduct mandatory and elective external

reviews (10087)

2.3.1.8 Design products/services (19995)

2.3.1.8.1 Design for manufacturing (16819)

2.3.1.8.2 Design for product servicing (16820)

2.3.1.8.3 Design for re-manufacturing (16821)

2.3.1.8.4 Review product troubleshooting

methodology (16822)

2.3.1.8.5 Design and manage product data,

design, and bill of materials (16818)

2.3.1.8.6 Design for product upgrades (16823)

2.3.1.9 Build prototypes/proof of concepts (10088)

2.3.1.10 Develop and test prototype production and/or

service delivery process (10098)

2.3.1.11 Eliminate quality and reliability problems

(10089)

2.3.1.12 Conduct in-house product/service testing and

evaluate feasibility (10090)

2.3.1.13 Identify design/development performance

indicators (10091)

2.3.1.14 Collaborate on design with suppliers and

external partners (10092)

2.3.2 Test market for new or revised products and services

(19996)

2.3.2.1 Prepare detailed market study (10093)

2.3.2.2 Conduct customer tests and interviews (10094)

2.3.2.3 Finalize product/service characteristics and

business cases (10095)

2.3.2.4 Finalize technical requirements (10096)

2.3.3 Prepare for production/service delivery (19997)

2.3.3.1 Design and obtain necessary capabilities/

materials and equipment (10099)

2.3.3.2 Identify requirements for changes to

manufacturing/delivery processes (10097)

2.3.3.3 Request engineering/process change (11418)

2.3.3.4 Install and validate production/service delivery

process (10100)

2.3.3.4.1 Monitor initial production runs

(11417)

2.3.3.5 Validate launch procedures (19998)

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