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首页2023年PCF跨行业v7.3.1:开放标准的企业流程改进指南
2023年PCF跨行业v7.3.1:开放标准的企业流程改进指南
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更新于2024-06-18
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PCF-Cross Industry-v7.3.1-September-2023 是一份最新的跨行业业务流程分类框架,由 APQC(美国产品ivity and Quality Center)及其成员公司共同开发,作为开放标准,旨在促进组织间的绩效比较和改进。该模型于 2023 年 9 月更新至第 7.3.1 版本,其核心目标是提供一个通用的、不受行业、规模或地理位置限制的企业级流程分类体系。 PCF 的核心是将运营和管理过程分为 13 个企业级别类别,这些类别进一步细分为多个过程组,包括超过 1,000 个具体的过程和相关活动。这种划分使得不同组织能够客观地识别并对比自身的业务流程,找出可能存在的效率瓶颈和优化点。这不仅有助于内部流程改进,也支持跨行业之间的横向对比,从而挖掘出超越行业常规范式的创新见解。 该框架强调的是基于行业间的“箱外”(out-of-the-box)比较,而非局限在行业内的一般性做法。通过使用 PCF,组织可以跳出自身的思维框架,借鉴其他行业的最佳实践,推动流程创新和优化。此外,PCF 提供了相关的衡量指标和定义,这些内容完全免费下载,可在 apqc.org/pcf 网站获取,以便用户灵活应用和定制。 PCF 的实施是一个持续的过程,它鼓励企业进行深入的自我评估,通过对比和学习来提升整体业务效能。对于任何希望提高业务效率、寻求竞争优势或者参与国际间合作的组织来说,这份框架文档都具有极高的参考价值,是实现战略目标的重要工具。
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6 Permission granted to photocopy for personal use. ©2023 APQC. ALL RIGHTS RESERVED.
2.0 Develop and Manage Products and Services (10003)
2.1 Govern and manage product/service development program
(19696)
2.1.1 Manage product and service portfolio (10061)
2.1.1.1 Evaluate performance of existing products/
services against market opportunities (10063)
2.1.1.2 Confirm alignment of product/service concepts
with business strategy (10066)
2.1.1.3 Prioritize and select new product/service
concepts (10074)
2.1.1.4 Plan and develop cost and quality targets (10073)
2.1.1.5 Specify development timing targets (10075)
2.1.1.6 Plan for product/service offering modifications
(10076)
2.1.2 Manage product and service life cycle (10067)
2.1.2.1 Develop plan for new product/service
development and introduction/launch (16824)
2.1.2.2 Introduce new products/services (10077)
2.1.2.3 Retire outdated products/services (10078)
2.1.2.4 Identify and refine performance indicators
(10079)
2.1.2.5 Conduct post launch review (11423)
2.1.2.5.1 Carry out post launch analytics to test
the acceptability in the market (19646)
2.1.2.5.2 Review market performance (11424)
2.1.2.5.3 Review effectiveness of supply
chain and distribution network
(11425)
2.1.2.5.4 Apply data and analytics to review
supply chain methodologies (19647)
2.1.2.5.5 Review quality and performance of
the product/service (11426)
2.1.2.5.6 Conduct financial review (11427)
2.1.2.5.7 Conduct new product development
process assessment (11428)
2.1.3 Manage patents, copyrights, and regulatory requirements
(19985)
2.1.3.1 Conduct mandatory and elective reviews
(19941)
2.1.3.2 Review infringement of patents and copyrights
(16826)
2.1.3.3 Determine patent and copyright needs (16827)
2.1.3.4 Define product technical documentation
management requirements (19697)
2.1.3.5 Manage regulatory requirements (12771)
2.1.3.5.1 Train employees on appropriate
regulatory requirements (12772)
2.1.3.5.2 Maintain records for regulatory
agencies (12773)
2.1.3.5.3 Manage regulatory submission life
cycle (12776)
2.1.4 Manage product and service master data (11740)
2.1.4.1 Manage materials master lists (11741)
2.1.4.2 Manage bills of material (11742)
2.1.4.3 Manage routings (11743)
2.1.4.4 Manage specifications (11744)
2.1.4.5 Manage drawings (11745)
2.1.4.6 Manage product/material classification (11746)
2.1.4.7 Develop and maintain quality/inspection
documents (11747)
2.1.4.8 Maintain process specification data (11748)
2.1.4.9 Manage traceability data (11749)
2.1.4.10 Review and approve data access requests
(11750)
2.2 Generate and dene new product/service ideas (19698)
2.2.1 Perform discovery research (10065)
2.2.1.1 Identify new technologies (10070)
2.2.1.2 Develop new technologies (10071)
2.2.1.3 Assess feasibility of integrating new leading
technologies into product/service concepts
(10072)
2.2.2 Generate new product/service concepts (19669)
2.2.2.1 Gather new product/service ideas and
requirements (19986)
2.2.2.2 Analyze new product/service ideas and
requirements (19987)
2.2.2.3 Evaluate new product/service inputs and
requirements (19988)
2.2.2.4 Formulate new product/service concepts
(19989)
2.2.2.5 Identify potential improvements to existing
products and services (10068)
2.2.3 Define product/service development requirements (19990)
2.2.3.1 Define product/service requirements (11331)
2.2.3.1.1 Define basic functional requirements
(19991)
2.2.3.1.2 Derive interoperability requirements
for products and services (16808)
2.2.3.1.3 Derive safety requirements for
products and services (16809)
2.2.3.1.4 Derive security requirements for
products and services (16810)
2.2.3.1.5 Derive regulatory compliance
requirements (16811)
2.2.3.1.6 Derive requirements from industry
standards (16812)
2.2.3.1.7 Develop user experience
requirements (19992)
2.2.3.1.8 Derive ‘services-as-a-product’
offering (16814)
2.2.3.2 Define post launch support model (16815)
2.2.3.3 Identify product/service bundling opportunities
(17389)
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Version 7.3.1 • September 2023 7
2.3 Develop products and services (10062)
2.3.1 Design and prototype products and services (19993)
2.3.1.1 Assign resources to product/service project
(10083)
2.3.1.1.1 Identify requirements for product/
service design/development partners
(19994)
2.3.1.2 Prepare high-level business case and technical
assessment (10084)
2.3.1.3 Develop product/service design specifications
(10085)
2.3.1.4 Develop user experience design specifications
(16813)
2.3.1.5 Provide warranty-related recommendations
(16817)
2.3.1.6 Document design specifications (10086)
2.3.1.7 Conduct mandatory and elective external
reviews (10087)
2.3.1.8 Design products/services (19995)
2.3.1.8.1 Design for manufacturing (16819)
2.3.1.8.2 Design for product servicing (16820)
2.3.1.8.3 Design for re-manufacturing (16821)
2.3.1.8.4 Review product troubleshooting
methodology (16822)
2.3.1.8.5 Design and manage product data,
design, and bill of materials (16818)
2.3.1.8.6 Design for product upgrades (16823)
2.3.1.9 Build prototypes/proof of concepts (10088)
2.3.1.10 Develop and test prototype production and/or
service delivery process (10098)
2.3.1.11 Eliminate quality and reliability problems
(10089)
2.3.1.12 Conduct in-house product/service testing and
evaluate feasibility (10090)
2.3.1.13 Identify design/development performance
indicators (10091)
2.3.1.14 Collaborate on design with suppliers and
external partners (10092)
2.3.2 Test market for new or revised products and services
(19996)
2.3.2.1 Prepare detailed market study (10093)
2.3.2.2 Conduct customer tests and interviews (10094)
2.3.2.3 Finalize product/service characteristics and
business cases (10095)
2.3.2.4 Finalize technical requirements (10096)
2.3.3 Prepare for production/service delivery (19997)
2.3.3.1 Design and obtain necessary capabilities/
materials and equipment (10099)
2.3.3.2 Identify requirements for changes to
manufacturing/delivery processes (10097)
2.3.3.3 Request engineering/process change (11418)
2.3.3.4 Install and validate production/service delivery
process (10100)
2.3.3.4.1 Monitor initial production runs
(11417)
2.3.3.5 Validate launch procedures (19998)
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