PowerApps与第三方应用集成策略：实现MCP认证

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 

Hassane

1year, 10months ago

I agree.

upvoted 1 times

Topic 1

Question #7

A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.

The company has the following requirements:

Provide customers with an online portal where they can submit and review cases.

Ensure that customers can chat online with a customer service representative at any time.

Route chats to customer service representatives based on skill and availability.

You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Dynamics 365 Virtual Agents chatbots

B. Customer self-service portal

C. Dynamics 365 Field Service

D. Business process ows

E. Omnichannel for Customer Service

Correct Answer:

BDE

B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view

the progress of their cases, and provide feedback.

Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing

customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and

Dynamics 365 Project Service

Automation).

E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to

enable organizations to instantly connect and engage with their customers across digital messaging channels.

Incorrect Answers:

A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.

C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the

ability to engage in personalized conversations that go beyond the conversational search.

Virtual agents provide the ability to deploy and manage the automation of handling problems with specic solutions.

Reference:

https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-us/dynamics365/customer-

service/embed-chat-widget-portal

 

N8n0z

Highly Voted 

2years ago

ABE instead? Don't see why would BPF be an answer. Case review could be done at portal level if the current staus is surfaced there or

something. And Chatbots deﬁnitely need to be in the answer.

upvoted 51 times

 

NoNameBrand

Highly Voted 

1year, 10months ago

B > A > E

Breaking down each requirement

1) Provide customers with an online portal where they can submit and review cases.

B. Customer self-service portal

2) Ensure that customers can chat online with a customer service representative at any time.

A. Dynamics 365 Virtual Agents chatbots

"With Power Virtual Agents, you can hand oﬀ conversations to live agents seamlessly and contextually."

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-oﬀ

3) Route chats to customer service representatives based on skill and availability.

E. Omnichannel for Customer Service

"In the customer service center, your agents have diﬀerent skillsets and abilities."

https://docs.microsoft.com/en-us/dynamics365/customer-service/overview-skill-work-distribution

upvoted 29 times

Community vote distribution

ABE (82%) BDE (18%)

 

BrahderLau

Most Recent 

1month, 3weeks ago

Selected Answer: ABE

I would go for the answer with the sequence of B > A > E

Refer to the MS documentation here: https://learn.microsoft.com/en-us/power-virtual-agents/conﬁguration-hand-oﬀ-omnichannel#connect-your-

bot-to-omnichannel-for-customer-service

Thanks to @NoNameBrand and @vignesh989

upvoted 1 times

 

waltXc

3months, 4weeks ago

ChatGPT says its A,B,E. Take that with a grain of salt.

upvoted 2 times

 

DM13a

4months, 1week ago

Selected Answer: BDE

With option E (Omnichannel), I see no reason for selecting A for this case. So considering rest the answer looks correct to me is:

B. Customer self-service portal Most VotedB

D. Business process ﬂows

E. Omnichannel for Customer Service Most Voted

upvoted 1 times

 

dlnuser

4months, 1week ago

Selected Answer: ABE

ABE has to be correct.

B is obvious to fulﬁll the ﬁrst requirement.

E is necessary to manage customer service chats and customer service agent skills (Field Service is not required for that, so the use of E means

there's no need for C).

The only way that D should be viewed as necessary is that the company will likely need a BPF to manage incoming cases, but that is not related

to the solution requirements expressed in the question... Personally, I agree that A should be used, because it insures that customers can talk to

an agent (virtual or not) at any point in time (which is one of the requirements), and it can also trigger the routing component (but it could also be

triggered automatically using uniﬁed routing rules in Omnichannel).

upvoted 1 times

 

Brooklyn_Itself

4months, 1week ago

I think it's BCE but not for an obvious reason. There is no requirement for a chat bot, rather a requirement to route to agent based on skill and

availability ( a ﬁeld service feature). If it wasn't for that requirement I would say virtual agent too... but again there is not a bot requirement.

upvoted 1 times

 

Muzera

6months, 1week ago

Selected Answer: ABE

ABE Probably

upvoted 1 times

 

CinthiaN

6months, 3weeks ago

Selected Answer: ABE

ABE make sense for me

upvoted 1 times

 

petertwilliams

7months, 2weeks ago

A,B,E

1) "Provide customers with an online portal where they can submit and review cases."

B: Customer self-service portal

2) "Route chats to customer service representatives based on skill and availability"

This implies there are chats, therefore

A: Dynamics 365 Virtual Agents chatbots

3) "Ensure that customers can chat online with a customer service representative at any time"

E: Omnichannel for Customer Service

This allows for direct communication with a service representative.

upvoted 1 times

 

mister_exam

8months, 1week ago

Deﬁnitly ABE.

upvoted 1 times

 

AlRe

8months, 1week ago

Selected Answer: BDE

I think B and E are obvious.

The question is why D rather than A. Well, there are 3 answers required and since C is obviously wrong my vote ist D. There has been never

asked for any bot capabilities, hence A is wrong which leaves D as the third option.

Topic 1

Question #8

A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataows.

The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in

Power BI as it does in Dynamics 365 Sales.

You need to design the security to avoid sensitive data from being seen.

Which two actions should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Use Microsoft Dataverse restrictions before setting up the Power BI reports.

B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel.

C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI.

D. Share Power BI dashboards only with users who are supported to see this data.

Correct Answer:

A: When you share a dashboard or report, the people you share it with can view it and interact with it, but can't edit it. They see the same data

that you see in the dashboard and reports and get access to the entire underlying dataset unless row-level security (RLS) is applied to the

underlying dataset.

B: Depending on the sensitivity of an organization's data, it is often necessary to disable the ability to export or print reports.

Reference:

https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards

 

CDDT

Highly Voted 

1year, 8months ago

Goals: 1) avoid sensitive data from seen, 2) prevent export to Excel from Power BI datasets.

A. NO resolve 1) NO resolve 2) : I can see data diﬀerent from D365 in Power BI if I don’t limit by R-L-S!

B. NO resolve 1) NO resolve 2) : I can Export data from Power BI and I can see sensitive data from Power BI;

C. NO resolve 1) OK resolve 2): I’m not able to export data from Power BI (disable option from dataset) and D365 (test)

D. OK resolve 1) NO resolver 2)

So C and D

upvoted 28 times

 

BrettusMaximus

9months, 3weeks ago

C, D

C is the only option to disable Power BI

https://docs.microsoft.com/en-us/business-applications-release-notes/october18/intelligence-platform/power-bi-desktop/per-report-control-

data-export

upvoted 2 times

 

Eskape

Highly Voted 

1year, 7months ago

I would say A and C

upvoted 13 times

 

Parth91

Most Recent 

1day, 19hours ago

Selected Answer: CD

C. Limiting the role and ensuring that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI can help ensure that

data export is restricted to both tools. By restricting data export at both ends, it is possible to ensure that sensitive data is not leaked.

D. Sharing Power BI dashboards only with users who are authorized to see the data can help ensure that sensitive data is not leaked. By

restricting access to Power BI dashboards, it is possible to ensure that only authorized users can view the data. This can also help ensure that

unauthorized users do not have the ability to export data from Power BI.

upvoted 1 times

 

Parth91

6days, 2hours ago

Selected Answer: CD

C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI.

D. Share Power BI dashboards only with users who are supported to see this data.

By limiting the role in Dynamics 365 Sales and ensuring that exporting to Microsoft Excel is not allowed, sensitive data can be restricted from

being exported to Power BI. Additionally, sharing Power BI dashboards only with users who are authorized to see the data can further ensure that

sensitive data is not exposed. Using Microsoft Dataverse restrictions before setting up the Power BI reports can also help to limit access to

sensitive data.

upvoted 1 times

Community vote distribution

CD (63%) AD (38%)

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