"ITSS信息技术服务项目经理培训教材：IT服务设计综述与实践"

“ITSS信息技术服务项目经理培训教材之IT服务设计（PDF 28页）.pdf”涵盖了IT服务设计的重要内容，包括服务改进、服务转换、服务运营等方面的知识。在ITSS服务项目经理培训中，讲师于2012年9月3日进行了关于IT服务设计的综述，涵盖了服务测量、服务报告、服务需求识别、服务模式设计、服务目录管理、服务级别设定、服务资源配置、服务成本预算、服务方案设计、服务转换计划、服务转换启动、服务转换执行、服务转换验收等内容。通过这些内容的介绍，学员们能够了解IT服务设计的目的，包括设计满足业务需求的服务，设计和控制服务过程，设计SLA、测量方法和指标，识别风险并定义风险控制措施和机制，生产和维护IT计划、流程等。此外，教材中还介绍了业务关系管理、人员要素管理、流程要素管理、技术要素管理、质量管理、信息安全管理等方面的知识，为学员提供了全面的IT服务设计培训内容。Overall, the document "ITSS Information Technology Service Project Manager Training Textbook IT Service Design (PDF 28 pages).pdf" provides comprehensive coverage of important aspects of IT service design, including service improvement, service transformation, and service operation. The training session conducted by the instructor on September 3, 2012, covers a wide range of topics related to IT service design, such as service measurement, service reporting, service demand identification, service model design, service catalog management, service level setting, service resource allocation, service cost budgeting, service plan design, service transformation plan, service transformation launch, service transformation execution, and service transformation acceptance. Through these topics, participants can gain an understanding of the purpose of IT service design, which includes designing services to meet business needs, designing and controlling service processes, designing SLAs, measurement methods, and metrics, identifying risks and defining risk control measures and mechanisms, and producing and maintaining IT plans and processes. Additionally, the textbook also discusses business relationship management, personnel element management, process element management, technology element management, quality management, information security management, and other important aspects, providing comprehensive training on IT service design.